Mansour Al Mansour

Establishing patient services department Creating business plan and RCM strategy framework Establishing contact center policies, procedures, and workflow Responsible for Meena clinic's and center's

Managed patient services, relations, call center, patient experience, admission and discharge office, medical reports, and outpatient clinic

Directly dealing with patients and providing comprehensive support to them during the operating period. Coordinating the reception and guidance of patients, in addition to providing assistance in resolving problems and inquiries that may arise. Dealing with medical records and information related to patients with complete confidentiality.

Develop and implement comprehensive public relations strategies. Manage and coordinate all external communications with the press and media, as well as effective communication.

Effectively manage all day-to-day operations within the branch, including supervising the team and directing activities and processes to ensure smooth running. Manage the team working in the branch, including recruitment, training and development, evaluating employee performance and motivating them to achieve organizational goals.

Handling patient inquiries, feedback, and complaints in a professional and empathetic manner to ensure patient satisfaction and retention. Implementing strategies to enhance the overall patient experience, including patient education, communication improvement initiatives, and personalized care planning. Facilitating communication between patients, families, and healthcare providers to ensure continuity of care and effective resolution of issues.

Organizing and managing the daily operations of the hospital, including coordinating the various hospital departments and ensuring they run smoothly. Dealing with emergencies and ensuring a quick and effective response to emergency situations within the hospital. Organizing the work schedule of staff and resources to ensure efficiency and effective response in all departments.

Facilitating and coordinating patient care activities, including scheduling appointments, arranging admissions and discharges, and ensuring smooth transitions between different healthcare services. Serving as a liaison between patients, families, and healthcare providers to advocate for patient needs, preferences, and rights within the healthcare system. Providing patients and their families with information about medical procedures, treatment plans, and healthcare resources to empower informed decision-making and promote patient engagement.