Manoj Sharma

Platform lead - Senior Developer @ Scotiabank

About

🚀 Passionate ServiceNow Developer, Embracing Challenges, Delivering Excellence From the inception of my career, I've embarked on a captivating journey as a ServiceNow Developer, consistently rising to meet challenges and exceed expectations. ✨ Expertise in a Multifaceted ServiceNow Landscape Throughout my career, I've delved into an array of ServiceNow modules, including: ITOM (CMDB, Discovery) for robust asset management. SecOps (Vulnerability Management) to safeguard company assets. ITBM (Demand Management, Scrum Management, Agile Development) for efficient project execution. ITSM (Incident, Problem, Change, Requests) ensures seamless service delivery. CSM for enhancing the customer experience. HRSD for streamlining HR service processes. 🎨 Crafting User-Centric Solutions I specialize in designing Service Portals with custom widgets, pages, and themes, as well as optimizing search sources. 🌐 Navigating the Technical Landscape My skills extend to various technical aspects, including MidServers, Virtual Agent, Data Sources, Reports, Integrations (REST/SOAP), Portals, Widgets, Schedule Jobs, Server Script, Client Scripts, UI policies, UI pages, Notifications, Surveys, SLA’s, Catalogs, Workflows, and Flows. 🔁 Learn, Unlearn, Relearn My journey is marked by a commitment to continuous learning, unlearning obsolete practices, and relearning new technologies to stay at the forefront of the field. I'm passionate about leveraging ServiceNow's capabilities to drive success

Country

Canada

City

London

Industry

Information Technology & Services

Skill

Software Development, Technical Documentation, Systems Design, Technical Requirements, Integration Architecture, Technical Design, Presentations, Business Requirements, Analytical Skills, Flutter, ITOM, HRSD, Front-End Development, ServiceNow Consultant, Problem Solving, IT Documentation, Conflict Resolution, Communication, HR Management, Mobile Applications

Experience

Platform lead - Senior Developer

Scotiabank

2024-2 - Present · 2 yrs 8 mos

Canada

ServiceNow Consultant

2022-12 - 2023-5 · 6 mos

London, Ontario, Canada

Senior Software Engineer

LTI - Larsen & Toubro Infotech

2021-2 - 2022-3 · 1 yr 2 mos

Bengaluru, Karnataka, India

• Headed as a Team Lead and addressed feasibility solutions and Proof of Concepts. • Designed a dynamic Service Portal using reusable widgets. • Integrated third-party applications. • Created Pages and Directive using JavaScript, HTML, and CSS for custom Portal. • Created UI Scripts for Reusable functions. • Contributed to the training of the new team members. • Bi-directional Integration to the third-party tool using REST. • Made use of Data sources and Transform maps to populate the tables/CMDB with appropriate relations. • Designed a dynamic Portal which can be configured on table level which decreased the development and maintenance time.

Senior Specialist

HCLTech

2018-9 - 2021-2 · 2 yrs 6 mos

Bengaluru, Karnataka, India

• Provisioned server using REST integration. • Integration to Nutanix to provision servers using REST and Catalog. • Discovery and Building Relations of CIs. • CMDB configuration and building relations among the assets and software. • Installed Discovery and configured it to fetch the customer's assets to ServiceNow. • Automated requests fulfillment using flow designer. • Designed and developed multiple catalogues for end-user requests. • Deployed automated server application using application store. • Mobile application creation for support team and customer. • Made use of an automated test framework for new enhancements. • Implement HR Module and created catalogues for cases. • Used security operations module to check company vulnerability in company assets.

Senior Application Developer

IBM

2016-8 - 2018-9 · 2 yrs 2 mos

Bengaluru, Karnataka, India

• By-directional Integration to BMC Remedy for ITSM ticketing system. • Created a process flow to create Tickets in BMC Remedy once the ticket is created in ServiceNow. • Created a process to update the ticket in the BMC Remedy once the ticket is updated in ServiceNow. • Designed and developed multiple catalogues for end-user requests. • Automated data retrieval from 3 rd party applications using Schedule Job Scripts. • Created Email Scripts for inbound and outbound email functions to automate the tickets. • Implemented transform maps to store the inbound excel /XML data in the table. • Maintained ITSM modules like Change, Incident, and Problems. • Customized and Formulated ACL, Server, and Client-side scripting.