Manoj Kumaran

Managing Director, Business Systems & Analytics @ Applied Materials

About

I am an Enterprise Transformation & Operations Leader with 20+ years of experience driving large-scale operational and digital transformation across global service, sales, and customer experience organizations. I specialize in aligning business strategy, operating models, and technology platforms to deliver measurable outcomes—including revenue growth, productivity improvements, cycle-time reduction, and improved customer experience. My work spans enterprise operations, service sales enablement, and customer-centric transformation at global scale. I have led complex, multi-year initiatives across hi-tech, healthcare, automotive, and capital equipment industries, with accountability for $35M+ portfolios and leadership of large, distributed global teams. I partner closely with executive leadership, PMOs, and business heads to modernize operations, ensure adoption, and drive value realization. I am particularly effective in complex, matrixed environments where transformation success depends on strong governance, disciplined execution, and cross-functional alignment across operations, IT, and commercial teams. Focus Areas: • Enterprise Operations & Service Excellence • Digital & Business Transformation • Revenue Operations & Service Sales Enablement • Customer Experience & Platform Modernization • Governance, Change & Adoption

Country

United States

City

San Jose

Industry

Semiconductors

Skill

Enterprise Transformation, Operations Leadership, Digital Transformation, Global Service Operations, Revenue Operations, AI Leadership, AI Strategy, Customer Experience (CX), Operating Model Design, Change Management, Program & Portfolio Management, Executive Stakeholder Management, Strategy, Leadership, Business Transformation Programmes, Team Management, CRM, Management, Consulting, Business Transformation

Experience

Managing Director, Business Systems & Analytics

Applied Materials

2022-7 - Present · 4 yrs 3 mos

Santa Clara, California, United States

Enterprise leader responsible for global service platforms and transformation initiatives supporting operational scale, revenue enablement, and customer experience. Key Impact: - Lead enterprise-scale transformation initiatives across service sales, pricing, and customer experience platforms - Drive multi-year programs improving operational scalability, governance, and booking-to-cash cycle times - Partner with executive leadership, PMO, and Change teams to ensure adoption and measurable business outcomes - Serve as trusted advisor aligning operational and digital investments with growth priorities

Senior Director, Business Systems & Analytics

Applied Materials

2019-1 - 2022-7 · 3 yrs 7 mos

Santa Clara, CA

Led foundational transformation initiatives modernizing global service operations and enabling scalable growth. Key Impact: - Owned solution architecture and execution for global services transformation programs - Enabled operational visibility and consistency across sales, service, and pricing functions

Director, Business Systems & Analytics

Applied Materials

2016-5 - 2019-1 · 2 yrs 9 mos

San Francisco Bay Area

Director

Accrete

2010-5 - 2016-5 · 6 yrs 1 mo

Associate Partner May 2010 – May 2016 Led global operations and transformation programs for Fortune 100 and multinational clients. Key Impact: - Owned $15M+ annual portfolio delivering enterprise transformation initiatives - Led large global teams across service operations, field service, and CX transformations - Advised executive leadership on operating model design, digital roadmaps, and transformation strategy - Delivered measurable improvements in operational efficiency, margin visibility, and customer experience

Director, Advisory

PwC / BearingPoint

2009-6 - 2011-3 · 1 yr 10 mos

Director, Management Consulting May 2005 – May 2010 Led enterprise transformation initiatives spanning operations, customer experience, and digital strategy. Key Impact: - Managed $20M+ consulting portfolios across global clients - Recognized as a trusted executive advisor and people leader