MOHAMMED ABDUL MANNAN KHAN

Manage, administer, troubleshoot and configure various applications: Admin Centers, Azure, Meraki, Mimecast, Datto, RingCentral, ManageEngine, Streams voip, ServiceNow, zoho ticking tool, Adobe user account administration, Zoom Accounts administration, O365 administration, etc. · Implement and enforce security measures to protect the company's IT assets and data, including antivirus, firewalls, and intrusion detection systems. · Maintain and manage Active Directory (AD) services, including user accounts, group policies, and access controls. · Manage, troubleshoot, configure Servers and workstation. Apply updates and security patches. Install, configure, and maintain servers both physical and virtual. Ensuring their availability, performance, and security. · Manage and maintain the company's IT infrastructure, including servers, networks, and systems. · Configure and maintain network infrastructure, including routers, switches, access points and firewalls. · Manage, configure and troubleshooting Exchange and associated email systems, including mailbox management, distribution lists, and email security. · Develop and test disaster recovery plans to minimize downtime in case of system failures or disasters. · Regularly monitor servers, networks, and critical devices in real-time using various monitoring tools. · Provide technical support and troubleshooting assistance to end-users, resolving IT-related issues promptly and effectively. · Work independently and proactively to address IT issues and maintain system availability, even without direct supervision · Perform regular backups and disaster recovery procedures to safeguard critical information. · Collaborate with IT team members and other departments to implement IT projects and initiatives. · Stay up to date with industry trends and best practices to continuously improve IT infrastructure and systems · Document system configurations, procedures, and troubleshooting steps for future reference and knowledge sharing.

Symantec System Recovery 2013, Drives Incremental/Full Backup, Restore, maintenance of Records. Troubleshooting Backup Failure, scheduling backup failover plan. Etc.  Experience in setting up and managing Office 365 Cloud services, including Exchange Online, SharePoint Online, and OneDrive for Business on both macOS and Windows, ctivating Office 365 licenses, Manage monthly billing for Azure services.  knowledge of Firewall Fortigate v2000, Sonic wall TZ500, Tz400, !05, Clavista firewall, Interfaces configuration, web content filtering, VRules/Policies, VPN Configurations,IPs/Ports Mapping (NAT), Managing & Monitoring security Alerts.  Experience with cloud technologies Azure, Manage and administer Microsoft Azure environments, including configuring virtual machines, networking, and storage resources, Monitor system performance, troubleshoot issues, and ensure high availability and reliability of cloud services.  Managing Active directory, Manage user accounts, groups, and access permissions within the Active Directory environment, group policy configuration, FTP access Accounts, Access Reports generation, etc.  Extensive hands-on experience in managing VMware vSphere 6.7 and above environments.  Strong experience in maintaining Windows Server platforms, including patching, backup using Veeam, and replication.  Periodically reviews the backup policies and procedures to ensure right application settings and accurate documentations.  Generating Reports for Capacity planning, backup performance and risk analysis.  NAS4 Free OS Configuration, FTP Account, Drive assignment, Security policies, etc.  Implementing of DNS,DHCP,RAS,IIS,VOIP etc..  Installing, Network Configuration, Internal Wiring of CCTV Camera & DVR Device

fortinet firewall configuration, Interface configuration, Vlan, Policy, Content blocking etc.  Patch Panel installation, Point to point connection, pulling cat6 from block to block etc.  PRTG Network Monitoring Tool, nodes configuration, notification  Remote location Configuring New Router ISP in Network, Maintenance of network  Network monitoring with tools such as SolarWinds, Open Source tools  Implementing and supporting new technologies and understanding of associated business implications  Network troubleshooting & resolution of very complex routing problems via protocol analyzers, etc  Occasional travel, On-call schedule and after hour maintenance events  Oversee Backend Infrastructure & Conduct Data Backups April 30 2019 – Sept 12 2019  Maintain IT assets Inventory details of All Apollo Hospital and clinics  Understand various IT troubleshooting and provide technical support  Configure and Install Networks & Operating Systems  Monitor & enhance System & Server Performance  determination and resolution within SLA'sInstall, configure, maintain, troubleshoot and provide solutions for Active Directory(DNS, Group Policy

web site Hosting server Backup, maintenance, SSL certificate errors, FTP users access,  CCTV Camera Footage backup to cloud, incident footage separate storage,  Exchange server 2016 and SBS 2007 server Backup and restore, Active Directory fundamental works,  Linux Centos, Ubuntu, OS & Network Configuration, Monthly Disk Cloning, Etc  6 Physical machine and 17 Xen 7.0 Server vm, and few Vmware Machine.  OS Deployment Project Using SCCM, MDI & USMT Tool, Windows XP Professional SP2, Windows XP Professional x64 Edition, Windows XP Professional, Windows XP Home, Windows Vista Ultimate (x86, x64), Windows Vista Business (x86, x64), Windows Vista Home Premium (x86, x64), Windows Vista Home Basic (x86, x64), Windows 2000 Professional SP4, Windows 2000 Advanced Server, Windows 2000 Server, Windows Server 2003 x64 Editions, Windows Storage Server 2003 R2, Windows Small Business Server 2003, Windows Server 2003 R2 (x86, x64), Windows Server 2003 Service Pack 2 (x86, x64), Windows Server 2008 (TBD), Windows 7, Windows NT/4.0 Server, Windows 98/Me

 Configure and maintain Windows servers and Linux Server & applications including virtual Vsphere client environments.  Developed and implemented SAN, NAS, Physical Drives, External Drives, Tapes, Backup etc.  Established trending process and charts for backup size, run times, and tape usage.  In-depth troubleshooting of backup and restore failures on both Windows and Linux servers with varied configurations, such as MySQL clusters, Exchange, and Oracle applications, MySQL DB, IIS Configuration, Client App, etc.  Maintenance of Veeam Backup & Replication Complete/incremental/backup copy/Replication charts.  Performing data restorations for server, file system and/or databases upon customer request  Organized regular audits of backup configurations to ensure quality of service & collect Feedback from Client.  Proactively looked to improve and add efficiency to current Veeam Backup & Replication processes.  Created and implement custom restore requests varying from full system restores to specific single file restores.  Repaired failures between the centralized backup system and the client servers.  Managed and maintained backup operations in North, Central and South America providing level 2 support.  Worked with business units on daily support issues using Remedy and in house ticket tracking system.  Supported large Window 2000/2003 server environment, troubleshooting operating system and hardware related issues. Assisted in tracking down network and software related issues.  Troubleshooting server side issues, ranging from Low-disk space alerts to patching.  Backup management, Patch management, VMware management (hosted Exchange 200x-2010).

• Installation & configuration of SCCM(System Center Configuration Manager 2007). • IIS Server, Configuration, Troubleshooting, Database Backup, Configuration BKP. • Pact Server, Maintenance, configuration, Ladger Entries in CVS, Regular BKP. • 156 Domain, Maintenance, Troubleshooting, SQL Scheduling BKP. • Linux Centos, Ubuntu, OS & Network Configuration, Monthly Disk Cloning, Etc • DELL 2850,HP ML 350G3,IBM X3100 M4, Server Maintenance, Virtual Machine Configuration, Extending RAID Drives, Network Bridging, • SCCM Client Push Configuration. Multiple OS Deployment • OS Deployment Project Using SCCM, MDI & USMT Tool, Windows XP Professional SP2, Windows XP Professional x64 Edition, Windows XP Professional, Windows XP Home, Windows Vista Ultimate (x86, x64), Windows Vista Business (x86, x64), Windows Vista Home Premium (x86, x64), Windows Vista Home Basic (x86, x64), Windows 2000 Professional SP4, Windows 2000 Advanced Server, Windows 2000 Server, Windows Server 2003 x64 Editions, Windows Storage Server 2003 R2, Windows Small Business Server 2003, Windows Server 2003 R2 (x86, x64), Windows Server 2003 Service Pack 2 (x86, x64), Windows Server 2008 (TBD), Windows 7, Windows NT/4.0 Server, Windows 98/Me • Package, Application Software’s & OS Etc Deployment using SCCM,USMT.MDT • Implementing of DNS,DHCP,RAS,IIS,VOIP etc.. • Installing, Network Configuration, Internal Wiring of CCTV Camera & DVR Device • Hand on Experience in Configuration of (ZTI) Zero Touch Installation, OS Deployment etc. • Working & throw knowledge of Application software eg: MS Office, Photoshop, CS3, Page maker, CorelDraw, Macromedia Flash, etc.. • Working Knowledge of Webpage Designing using HTML, CSS, Flash, DHTML, XML, etc. • Expert Knowledge of Windows Registry Root.

• Installation of Windows Server 2003, VMware, SQL Server, Critics, VNC server etc.. • Installation and Configuration of Dlink Cisco Router(1841)/Switches/Media converter/Wireless Routers/Modem etc.. • Installation of network Printers, eg: Work center, Laser jet, Generic, Bar code Label Printer, Scanner, etc. • E-mail Client/Exchange Server Configuration & Resolve issue in Outlook, Lotus Notes, Thunderbird, etc .. • Maintaining of all IT Assets, Finance Code, Inventory Details, Vendor registration, etc.