Manjunatha V

Strategic IT Executive | Global Infrastructure & Service Management | Network Operations Leader With 15+ years of experience, I am a results-oriented IT leader reporting to the APAC CIO, specializing in Global IT Infrastructure, Network Operations, and Service Management. I manage complex IT ecosystems, bridging the gap between technical strategy and business objectives to drive digital transformation and operational stability. Key Career Impacts Strategic Integration: Led the high-impact integration of Oracle HRMS with ServiceNow at Randstad, streamlining HR processes and achieving 100% data accuracy. M&A & R&R and Expansion: Spearheaded Network & Telecom integration for M&A projects, ensuring seamless infrastructure transition during organizational growth. Cost Optimization: Delivered significant savings via many proactive initiatives (Enterprise-to-Frontline migration, eliminating Citrix servers by levering the VPN) Security & Compliance: Intune Migration, Enhanced security posture by deploying a new MDM system, completing an Intune migration, and implementing Gmail DLP and Context-Aware Access. Service Innovation: Launched a chatbot for Level 0 support and enhanced the ServiceNow CMDB, drastically improving asset tracking and audit efficiency. Core Competencies Leadership: Leading cross-functional teams to align IT initiatives with business goals. Operations: ITIL methodology, Incident/Change/Risk Management, and end-to-end Project Management (Refresh, Relocation, Refurbishment, M&A). Technology Stack IT Infra | Data/IPT/Meraki | SD-WAN | MPLS | IPsec/DMVPN | Fortinet | Avaya Voice | IP Telephony | MS O365 | Azure/Intune | GCP | AWS | Linux & Windows Servers | AD | ServiceNow | Intune | G-Suite | SailPoint | Zscaler | Splunk | Windows | O365 | JamF | Manage engine | Bit Defender | CrowdStrike | PoloAlto | Tableau | Uniflow | Assetcues | Zoom | CyberArk | Jira | Confluence | MS Projects| Gemini AI | Notebook LLM | SailPoint |

Key Result Areas: * Showcased proficiency in IT Infrastructure, including Network, Telecom, WAN, LAN, Wireless, Voice, Datacenter, Microsoft 365, Firewall, and Cloud technologies. * Coordinated and managed people and teams to address complex challenges, foster continuous improvement, and maintain high levels of customer satisfaction. * Fostering seamless cross-functional coordination between the Network Operations Center (NOC) and Technical Assistance Center (TAC), ensuring synergy across departments to optimize operational efficiency and resolve technical issues promptly. * Led cross-functional teams to develop strategic initiatives and align IT services with business objectives for ongoing success. * Embraced the latest technology trends and innovations, while consistently learning and developing skills necessary for diverse domains. * Drove continuous improvement initiatives to enhance efficiency and deliver IT services with excellence, ensuring alignment with organizational goals.

* Excelled as an IT Platform Manager, spearheading Regional Data & Voice operations across the India Subcontinent and Middle Eastern countries. * Successfully managed Network & Telecom projects and day-to-day operations for over 44 sites, including R&D/Innovation Centers, Regional offices, Factories, Sales offices, Business Centers, and Warehouses. * Ensured effective management of AOP/budget for Network & Telecom infrastructure, optimizing resource allocation. * Developed business justifications for new requirements and validated business requirements for both greenfield and brownfield sites. * Designed and implemented Network & Telecom infrastructure, covering Passive cabling, LAN, Wi-Fi, WAN, ISPs, Cisco IPT, and Mobile management. * Implemented new strategies and processes to enhance Network & Telecom services, driving operational efficiency and effectiveness. * Managed vendor relationships, conducted service/contract negotiations, and controlled costs to optimize expenses and deliver cost-effective solutions. * Managed Audio and Video conferencing setups, facilitating seamless communication and collaboration. * Proactively identified cost-saving opportunities through market scans for cost-effective and reliable solutions. * Showcased strong stakeholder management skills, including regular travel and participation in stakeholder meetings to ensure alignment with organizational objectives.

As a IT Manager Regional Data & Voice Networks in Philips Lighting India Limited taking care of Network and Telecom Infrastructure & Operations for India Subcontinent, Middle East countries,

As a IT Support Specialist taking care of Data and Voice Infrastructure and Operations for India Subcontinent and Middle East countries

• Managing the Network & Telecom Projects as well as Operations. • Being as a Single Point of contact (SPOC) for all Telecom requirements, issues and operations. • Handling day to day Network & Telecom operations. • Validating the business requirements for new sites and providing the right solutions. • Design and Implementation of Network & Telecom solutions for new sites and renovated sites. • Design and Implementation of Cisco IP Telephony solutions, • Explore the proposals from different providers w.r.t technical and to meet the financial savings. • Exploring the Tariff plans with various service providers. • Incorporate new strategies for the network and telecom operations. • Preparing the business case and justifications for the Network & Telecom requirements to get necessary approval for HW procurement, changes, maintenance, and upgrades. • Handling the Global Audio and Video conferences accounts and devices. • Handling and supporting Cisco Telepresence rooms. • Supporting Global Events and webcast/Telecasting. • Telecom cost saving initiatives & coordinate with various Telecom and Network vendors.

Responsible for Network and Telecom Infrastructure and Operations • Installation of Routers and Switches. • Installation & support for the CUCM (Cisco Unified Communications Manager), Cisco Unity /Unity Express/Unity Connection, Cisco Unified Contact Center Enterprise, Cisco Unified Enterprise Attendant Console, Analog Voice Gateways. • Implementing, Configuration and script writing for IVRS for Call Center call flows. • Handling the Incident & Service Requests fulfilments.

Responsible for managing the site Network & Telecom Services, End User devices, Servers.

B.Tech in CS