manju kaliappan

it- field operations engineer

About

My experience in IT started as a Service Desk Executive growing as a Lead and SCCM Specialist, i had opportunities to grow as a better candidate both in Technical as well as in IT Management. Over the period of these 7 years had experience in supporting customer's around the world. Good at SCCM ( Installation,Software distribution , Software updates ( includes Office 365), Software metering, Reporting , OSD , SCUP,Troubleshooting site server issues), Windows 10 migration,Active Directory(Group polices,Objects creation), MS Exchange( Creating mailboxes), BES ( Blackberry Enterprise Server), Servers, Print Management, IT Field operations, Service Desk Management. Beginners Knowledge in SCOM ,Intune,Powershell and VBScripting.

Country

australia

City

sydney

Industry

information technology and services

Skill

microsoft sql server, system center configuration manager, operating systems, technical support, powershell

Experience

technical support specialist

ibm

2016-11 - 2017-11 · 1 yr 1 mo

support engineer microsoft india pvt ltd

teamware solutions

2016-5 - 2016-9 · 5 mos

* End to end customer support for the different SCCM features like OSD, Software Updates, Software Distribution, Client Management, Reporting, Site to site replication issues etc. * Helping Technical consultant from different enterprise organization to design and implement SCCM hierarchy based on the requirement. * Provided remote support for different customers from the North America region for the critical issues related to the SCCM environment. * Backup and restore SCCM site servers. * Design and implement multi-Tier SCCM hierarchy to simulate the issues with the customer environment. * Reproduce the issues and work with the product group to report bugs related to the products. I have excellent troubleshooting skills on the SCCM client related issues, Software update deployment and compliance issues, software package/Application distribution issues, OSD, WSUS.