MANISH HARLALKA

In my present capacity as GFS Integration Lead: Global Operation, I have led the transitioning of 350+ FTEs (RTR, PTP & MDM) from offshore partner Genpact to IBM. I led multiple Transitions & transitions during business demerger (China and LATAM) and business integration (Eastern Europe, ASEAN). I developed the Captive Center in India (Hyderabad) with 17 FTEs. In this role, I formulate the strategic vision for GFS service experience and operations. Align the GFS service strategy with the overall organizational goals and objectives. Furthermore, I am responsible for identifying service degradation areas and resolving issues to enhance KPI performance, customer satisfaction, and feedback integration into operational and transformation teams. As Head of Procure to Pay: Global Health Division out of the UK, I developed a high-performing Drove automation across processes to reduce invoice processing costs and improve market satisfaction. In this role, I managed operational services, both captive and outsourced, with a focus on performance improvement and expanding services. As Transformation Controller: South Asia, I deployed SAP ERP for RB India and implemented automated tools for cost savings, I acted as the key partner to the Finance Controller – AP for working capital and finance controls. As Service Delivery Manager in South Asia, I deployed the P2P module for South Asia in just four months, stabilizing operations. I also recognized process improvements & executed Shared Service in the organization with a focus on P2P module and service delivery. In this role, I managed marketing and trade spending for Reckitt India and affiliates, including budgeting, MIS reporting, and accounting supervision. As Regional Commercial Manager: East, I handled the Paras Integration, involving 400 Distributors and 5 Consignment agents across eastern states. I also resolved pending VAT issues while expediting present case assessments.

Service Delivery Manager

Manager Marketing Spends : Managing the Finance function of Media & Trade Marketing

Regional Finance of Eastern India

As Regional Finance Manager, I established a cutting-edge business intelligence monitoring system to gain real-time insights into competitors' sourcing strategies, resulting in a significant competitive advantage. I successfully identified and effectively reduced excess working capital deployed in the East Business, optimizing it to an ideal level. In this role, I supervised sales accounting and the administration of marketing and promotional scheme settlements within the designated zone. I also handled C & F operations, distributor and debtors control management, and played a pivotal role in collections and credit control.

As Audit Senior, I independently performed audit procedures for EPCOS India Private Ltd, a subsidiary of EPCOS AG, Germany, with a turnover of over 1000 million.

I drove process automation for disbursements, resulting in a threefold increase in disbursement capacity with the existing staff. I also attained the top global ranking in March 2006 for disbursing the highest number of files with a minimal delinquency buffer.

Statutory, Tax Audit and Special Assignments