Manisha Therupalli

- 20% Software Development - 80% Data Center Technician

• Developed an evaluation system for large language models, enhancing confidence accuracy by 8% and overall model reliability by 10%. • Implemented zero-shot and chain-of-thought prompting methods, leading to a 12% increase in response quality and a 15% reduction in incorrect predictions.

• Implemented advanced Linux troubleshooting tools and root cause analysis techniques, reducing IT incidents by 20% and improving resolution times by 25%. • Provided technical support via phone, email, remote desktop, and in-person channels, including IT and AV support, resolving high-level technical issues and assisting with asset procurement. • Trained junior technicians and student employees, improving technical skills and decreasing incident response time by 30%. • Diagnosed and resolved complex hardware, operating system, and networking protocol issues, while streamlining IT help desk operations to achieve a 15% reduction in recurring technical issues.

• Oversaw IT help desk operations, delivering technical support via multiple channels and resolving network, hardware, and software issues efficiently. • Mentored student employees, enhancing their technical and interpersonal skills while managing user accounts to ensure seamless operations. • Coordinated IT and AV support for the GWU community, providing timely first- and second-tier assistance to faculty, students, and staff, both on-site and remotely. • Streamlined asset procurement processes, improving service delivery and operational efficiency.

• Developed a banking application using Kotlin and XML for instant transaction history retrieval • Boosted in-app navigation, leading to a 15% increase in user satisfaction based on user feedback • Continued feature enhancements and optimizations, resulting in a 25% overall app performance increase

• Promoted the Internshala brand, products, and services among students. • Hosted activities like online seminars and built relationships with students and faculty. • Became the new Internshala guide among my peers by conducting online internship talks.

Fall 2022 Design and Analysis of Algorithms Advanced Software Paradigms Computer System Architecture Spring 2023 Machine Learning Intro. to Big Data & Analytics Artificial Intelligence Fall 2023 Software Engineering Database Management Systems Cloud Computing Spring 2023 Linux for DevOps

Coursework: Programming for Problem-Solving, Data Structures, Object Oriented Programming using C++, Discrete Mathematics, Operating Systems, Java Programming, Database Management System, Web Programming, Software Engineering, Principles of Programming Languages, Data Communication & Computer Networks, Computer Graphics, Software Testing Methodologies, Internet of Things, Algorithm Design & Analysis, Principles of Compiler Construction, Embedded Systems, Cloud Computing, Information Security, Data Mining, Software Process & Project management, Cyber Forensics, and Total Quality management.