Manish Aggarwal

IT Infrastructure & Security Leader managing PAN India operations. Skilled in IT governance, network security, disaster recovery, and compliance. Expertise in risk management, cloud security, Zero Trust, and SOC operations, ensuring business continuity and cybersecurity resilience. Proven leadership in AOP, vendor management, and IT automation to drive operational excellence. Infrastructure & Network Management: • Oversee IT infrastructure across 50+ locations PAN India, 1000+ Network devices and 1500+ servers. • Implement and manage SD-WAN and cloud base wireless for secure and efficient network connectivity. • Drive IT automation initiatives to optimize operations and reduce manual effort. Security & Compliance: • Develop and enforce key security policies across the organization. • Manage security tools like CASB, DLP, SOC operations, and NetGen XDR for advanced threat protection. • Oversee Security Operations Center (SOC) operations for real-time threat detection and response. • Implement Zero Trust Architecture and AI-driven security measures for proactive defense. Cloud & IT Automation: • Implement automation for infrastructure provisioning, network security, and monitoring. IT Strategy & AOP (Annual Operating Plan): • Formulate and execute the IT roadmap, incorporating new technologies and trends. • Develop and manage the IT Annual Operating Plan (AOP) to align with business objectives. • Optimize IT budgets, vendor management, and resource planning for cost efficiency. Incident & Risk Management: • Lead incident response and disaster recovery planning to ensure business continuity. • Establish and oversee incident response, disaster recovery, and risk management frameworks. • Conduct security audits, penetration testing, and vulnerability assessments for compliance. Leadership & Collaboration: • Led cross-functional teams for seamless IT operations. • Foster collaboration with business units to integrate new technologies.

• Handling Team of 20 Engineers and 3 System Administrator. • Managing the IT Service Delivery Management Functions. • Ensuring application of & compliance with the company’s policies in administration of IT Infrastructure / facilities after review of New Hardware and Accessories. • BCP testing on quarterly basis to ensure that all the technology implemented are in line with the standard technology.( Continuity planning) • Data Centre management.(Managing CEP and compliance and network equipment’s). • Assessing IT requirements of the organisation in terms of software, hardware and other peripherals / products, and handle procurement of the same. • Streamlining operation procedures and advising management to adopt modern techniques, which help organisation to maintain flawless system. • Attending day-to-day hardware breakdowns; manage preventive maintenance of the computers, by ensuring that hardware equipment function smoothly & control movement of computer equipment. • Managing Service Requests. Change Management (CR), Incident Management, Problem Management. • Publishing Weekly and Monthly Service Delivery Report. • Mapping business requirements and providing customised networking solutions involving finalisation of product specifications and selection of appropriate techniques. • Handling the installation and commissioning of networking equipments & switches, servers, computer hardware devices and software, ensuring maximum uptime. Troubleshooting LAN and WAN related issues. • Monitoring and maintaining network security and performance. • Handling Windows Desktop Support & Remote Desktop Management, • Handling IT Audits for IT Infrastructure and Networks in compliance authorities

• Managing Datacenter, Application Support for Medical product and support for US clients • Managing DC Infrastructure Service under defined SLA in accordance with Scope of Work. • Managing Change Management (CR), Incident Management, Problem Management. • Cost Management for the WBS Code, involving management of Invoice, updation of PRA and BPM. • Managing Service Desk and Track the response and Resolution time. • Resources management (Head Count 10), Per Person Costing, Evaluated Skills, Budgeting. • Attending Review meets. • Rolling Out of Zimbra Mail Services and Libra Open Office. • Involved in CSI Initiative, Managing Issue Logs, Risk Registers.

• Rendered L3support to functional heads for deploying different IT technologies (Wintel, Linux, Virtualization, Storage& Networking). Major tasks supported included design, implementation, configuration, administration of o Racking and Stacking of Servers, Network components, KVM’s and IT Infrastructure related o Wintel Technologies (Win2008 / 2003 / 2000 Servers, Window7 / Vista / XP Pro) o Linux Technologies (RHEL) o VMware technologies (ESX, ESXi, vSphere, DRS & HA) o NetApp Storage ( SCSI, iSCSI, FC, RAID, CIFS & NFS) o Data Base (MSSQL and Sybase) o Health Monitoring (SNMP) • Participated in complete system builds, upgrades, migrations, code deployments & patch management • Implemented security policy and virus protection as per standards and procedures. • Administered change management related to server upgrades and software installation. • Implemented and maintained documentation of technologies, standards and procedures. • Implemented and maintained standards and procedures for Asset management. • Implemented and maintained standards and procedures for Teams, providing the training to the required team members as per IT standards. • Actively involved in Team Evaluation processes. • Achievements: o Achieved the technical goals & milestones.