Manny Narayanan

A results-driven and visionary founder with a proven track record in strategic planning and business architecture. Passionate about leveraging my expertise to drive business growth by identifying new opportunities and fostering strong business relationships. Committed to creating an innovative and collaborative work environment. • Led end-to-end AI/self-service product development that aligns with Client requirements with measurable ROI through process improvement, business readiness, and adoption across contact center operations • Engineered and steered the workforce enablement and future of work strategy for advanced, AI-enabled enterprise solutions, AR/VR experimental solutions, embedding rigorous Model Risk Management and Algorithmic Compliance frameworks to ensure absolute regulatory and audit readiness • Developed and maintained enterprise and core business models, capability maps, value streams, and transformation roadmaps to guide multi-year IT modernization initiatives. • Designed and implemented architecture governance practices, including architecture review processes, risk assessments, and compliance monitoring. • Facilitated cross-functional collaboration between IT, business units, and project stakeholders to integrate solutions seamlessly with existing systems. • Conducted architecture reviews and optimization exercises, identifying process and technology improvements that increased system performance and reduced operational costs by 15%. • Built detailed business architecture artefacts including Business Architecture Documents (BAD), Solution Requirement Documents (SRD), and Information Architecture Documents (IAD). • Provided strategic guidance to leadership on capability prioritization, operational alignment, and future-state architecture planning.

Retained to audit enterprise digital technologies, design compliant architecture, and author high-level governance frameworks for major corporate transformations. - Establish the vision, scope, and value proposition for the Business Architecture practice, aligned to Hydro One’s corporate strategy and regulatory obligations. - Define the operating model for the practice, including services offered, engagement intake, governance, and decision rights with IT, transformation, and business leaders. - Create standards, methods, and templates for capability mapping, value streams, business information concepts, and business scenarios, and ensure they are usable and lightweight. - Build the foundational architecture repository and toolset, including taxonomy, naming conventions, metadata, and quality controls for reuse and traceability. - Deliver early “lighthouse” engagements that solve real business problems, demonstrate measurable value, and generate pull-demand across the enterprise. - Establish alignment mechanisms across portfolios and programs, linking initiatives to capabilities, outcomes, benefits, and dependencies to improve prioritization. - Develop stakeholder relationships and an adoption plan, including executive sponsorship, a community of practice, training, and change management. - Build and scale the team, including role definitions, skills matrix, hiring or sourcing plan, and a roadmap to mature the practice over 12–24 months.

Reporting to Sr. Director in driving the Product Experience across Avaya Products. Led the design delivery team in conducting research, competitive intelligence, market intelligence, qualitative analyses, and user research. Managed business operations, business architecture, client experience, financial analysis, budgeting, stakeholder management, strategic planning, and business process improvement. Enabled digital engagement and adoption, resulting in defined business requirements and driving growth, customer success, and satisfaction. - Led global telecom reporting and analytics business architecture initiatives, consolidating multiple data sources into unified enterprise repositories while maintaining high-quality standards. - Developed enterprise and core business models, capability maps, and process flows for reporting and analytics solutions across multiple countries. - Facilitated focus groups and stakeholder consultations to gather and validate business requirements and ensure alignment with enterprise objectives. - Designed standardized templates and methodologies for requirements gathering, capability mapping, and business architecture documentation.

- Implemented transformation roadmaps and enterprise-wide data flow models, improving data quality metrics by 40% and enhancing reporting accuracy across all interfaces. - Managed cross-functional Agile sprints using Visual Studio Team Services, coordinating user stories, dependencies, and deliverables. - Developed and deployed mobile applications and self-service reporting tools, increasing operational efficiency and accessibility by 60%. - Maintained comprehensive documentation of business knowledge domains, reducing implementation errors by 30% through peer reviews and structured guidance.

Reporting to the Vice President of Strategy and Planning in driving the Products, Business forward in this transformational journey. - Critical Corporate goal achieved, leading the 2 year transformation strategy collaborating with vendors and business architecture to define an ongoing green dollar savings totalling $14M thereby optimizing headcount & redeployment, improving Customer and Colleague experience and optimizing Operational Risk - Defined 5yr Revenue generation model using Automation, which drove the optimization of spending and revenue generation through use of automation across Credit Cards, Everyday Banking and Personal Savings & Investments with an estimated saving of $90M with an investment of $11M approved by the Senior Leadership team at the Bank – Authored and Developed 5yr Strategic Transformation Delivery Roadmap’20 in collaboration with business, architecture, technology, vendors, and executive members combined with Industry Insights leading to green dollar savings totalling $25M by up-skilling and cross-skilling talents. Which leads to retaining top talents and ensuring continuity of business.

Reporting to the Vice President of Strategy and Planning in driving the Products, Architecture and Business objectives forward in this enterprise wide transformational journey. - Developed and Delivered the evolution of Business Architecture, Process Model and Digital Tools for Enterprise Digital Transformation and across the Bank - Established and managed the Operational components of Digitization and Automation (eg. processes, councils, data model, reporting, tools) to facilitate the definition, design and delivery models enterprise-wide digitization and changes, coordinate of cross business digitization & automation, and support regulatory initiatives. - Led the Business and Technology target state definition and delivery model for the Bank across various lines of business such as Wealth, Business Banking, Securities, Insurance, Personal Banking, AMCB, Marketing and others - Partnered with Digital leaders across the bank to refine the Enterprise strategy for Digital Transformation, Standards, Process, Policies, Governance, Tools and Reporting model - Collaborated with key Bank stakeholders from the Project Management, Technology, and Analytics functions to ensure digital capabilities are embedded within Bank’s key operating mechanisms - Key architect and voice for various digital enablers like Digital Data Gathering, Digital Signature, Document Sharing, OCR Capability, Digital Storage and Retrieval and Digital Archive. - Led ongoing seminars, training, education and communications of Digital Enablers and Automation functions across the Bank and maintain the momentum of Digital Transformation

Reporting to the Vice President of Data Strategy and Head of Data Management in Planning & driving the Data Management journey. - Led Operations unit for Regulatory Data: implementation of BCBS239 Enterprise Data Management and Data Quality technology solutions across Canada and U.S. - Built professional, confidence-inspiring partnerships with vendors (IBM-InfoSphere, Informatica, Oracle), leveraged influential presence to defuse escalations and led crucial conversations - Led the Business & Technology Target State initiatives in defining the Data Management model across the Bank leading and collaborating with various Data leaders across the bank in setting up data management process, adherence policy, data governance, data security, data archive along with data storage and retrieval

- Led team to automate 70% of Wealth’s applications - Implemented Agile and Continuous Integration model driving 30% year-on-year recurring return on investment - Instituted shift-left automation driving 30% early defect detection which enabled cost efficiencies - Established new division and global vendor team (Tata Consultancy) by operationalizing effort at offshore and nearshore, maximizing effort and reduced cost of delivery across Wealth organization

Reporting to the Country Head in driving the Product Delivery, Services, Consulting and driving Business forward in this business delivery and expansion journey. Led 20 direct reports and 150 resource management, delivering $60M in annual revenue in this financial product management & delivery role. Led and delivered advisory services, large-scale Development, business operations, new business initiatives (customer success, budgeting, revenue forecasts & sales targets) and Quality Assurance programs across TD Bank, BMO, Citibank, Visa, and Common Wealth Bank and Syscon clientele. Led agile Delivery team to build end-to-end service design, business requirements, and technology capabilities aligned with the business, driving operations, data-driven approach, solutions & increase profitability. - Led enterprise architecture transformation programs using TOGAF, aligning business capabilities with organizational strategy and achieving measurable improvements in delivery efficiency. - Developed a Business Architecture Center of Excellence, implementing standardized methodologies that drove $60M revenue growth through improved capability mapping and process optimization. - Implemented automated business process modeling solutions using Sparx Enterprise Architect, reducing documentation time from 32 days to 15 minutes while maintaining BPMN 2.0 compliance. - Created a Coaching and Mentorship model, which supported both cross-skilling and up-skilling of colleagues keeping them current and aligned to industry trends, market analysis and market requirements. - Led and delivered large scale Development and Quality Assurance programs across TD Bank, BMO and Syscon Clientele - Led Delivery Team, to build end-to-end Journey, Business Solutions and Technology Capability supporting the business requirements which aligned with the target state delivery - Built effective Teams, which supported clients’ development, testing, implementation and operation requirements

Led 25 direct reports and 80 staff of delivery teams to identify new product roadmap, enhance product life cycle, process deficiencies, product support and quality improvements in excess of 40% increase in productivity. Implemented Quality practices and test execution for 40 applications across multiple countries implementation. - Founded and established extraordinarily successful Product management, which consistently exceeded stretch goals for all quality metrics, merging BA & QA as a cost-effective approach. - Led Quality team and provide consultation, validating and implementing Net Code Token program, which eliminated $2M loss due to password theft. - Developed teams to identify process deficiencies which led to manufacturing quality improvements in excess of 40% and significant increase in productivity - Founder of a highly successful Quality Assurance department which consistently exceeded stretch goals for all quality metrics - Merged BA and QA teams as a cost-effective approach to close communication gaps between these groups - Implemented Quality practices and test execution for 40 applications across multiple countries ensuring all legal bindings are accounted for during implementation - Led Quality team, who validated implementation of Net Code Token program which eliminated $2M loss due to password theft - Quality assurance content expert participating in vendor selection and performance evaluation - Tracked and reported quality metrics to senior management and executive team to drive informed decisions and directions

Primary Payment Systems | Citi Direct – Credit Cards | Hotel Management Systems | SWIL Production System - Development, Testing, DBA & Operations