Mani N

Manager - Service Delivery @ Flipkart

About

Enterprise IT Operations Leader with 17+ years of experience driving large-scale service delivery, infrastructure governance, and digital workplace transformation in high-growth enterprise environments. Proven expertise in building scalable IT operating models, strengthening SLA governance, and optimizing vendor performance to improve service reliability and operational efficiency. Experienced in leading cross-functional and multi-location teams, implementing automation strategies, and aligning IT services with business KPIs and global standards. Recognized for delivering operational stability during transformation initiatives while enabling cost optimization and enhanced end-user experience.

Country

India

City

Bengaluru

Industry

Information Technology & Services

Skill

People Management, Leadership, Planning Budgeting & Forecasting, Customer Service, Cost Control, Project Delivery, Windows Server, Servers, Troubleshooting, Team Management, DHCP, DNS, VPN, Group Policy, Active Directory

Experience

Manager - Service Delivery

Flipkart

2021-10 - Present · 5 yrs

Bengaluru, Karnataka, India

Manage IT service delivery across South India (Tamil Nadu, Kerala, Karnataka, Andhra Pradesh, Telangana) and Flipkart Wholesale PAN India. Lead printer procurement (CAPEX & OPEX), contract negotiations, PR/PO process, investment approvals (FDOA), and monthly invoice validation for 6–7 vendors. Oversee IT project coordination for new warehouses: asset planning, network link deployment, facility handover. Drive AOP planning, vendor sourcing, SLA reporting, SOP creation