Mangal Singh
Major Incident Manager
About
Interacting with new people gives us insight into people's knowledge and mental set, as well as how they think. Learning the art of talking with people, understand their problems, and how we can minimize them at the initial level. We also learn how to respond to people's queries in an effective and efficient manner.
India
Greater Hyderabad Area
Information Technology & Services
Incident Management, Critical Incident Response, ServiceNow, RCA Techniques | Fishbone, 5 Whys, Pareto analysis, Agile Methodologies | Scrum, Kanban, Lean, Splunk IT Service Intelligence (ITSI), Microsoft Excel
Experience
Major Incident Manager
Aziro Technologies (Zeta)
Hyderabad, Telangana, India
Ambitious and self-motivated individual with 3 years of professional knowledge and well versed in ITIL and people Management. Ensuring customer's delight with services provided and problem-solving skills handling escalations in exemplary manner as part of my role. Looking to utilize my skills and experience in the company to minimize downtime in IT services.
operational executive
Conneqt Business Solutions
Hyderabad, Telangana, India
Education
Loyola Degree College
Marketing/Accounts/Marketing Management, General
Mangal Singh's Contact Information
Phone
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