Mandy Guo

- Facilitated the integration of personal devices on campus network infrastructure - Diagnosed and resolved technical and network issues to enable seamless connectivity and service

- Troubleshooted technological issues for students and faculty across campus including network connection, password recovery, 2FA setup, and device configuration and repairs via walk-in, emails, and phone calls - Resolved ticketing conflicts via TeamDynamix and documented all work performed to help troubleshoot devices and issues - Collaborated with other analysts to control online traffic and distribute loaner laptops to campus faculty and students

- Coordinated day-to-day operations by handling 500+ software titles while monitoring the corporate network through tools such as Active Directory, SCCM, CyberArk, Bomgar, NikNac, and Hebros - Provided level 1 and level 2 technical IT support to 21,000+ employees on both remote and desk sides for PCs, Laptops, Macs, mobile technologies, and AV systems. - Supported the Mobile Technologies with troubleshooting mobile device issues and handling walk-in appointments - Imaged and configured desktops and laptops to ensure device compliance while managing mobile devices on platforms like Microsoft Intune and JAMF - Documented key information in the ticket resolution process to ensure Bloomberg databases are up-to-date - Collaborated in a team of five to present a badge-in system to senior leaders aimed at increasing ticket tracking for the Mobile Technologies team

- Aided in the production and sale of student meals at Binghamton University's Marketplace according to clients' tastes and preferences in an efficient and friendly manner - Collaborated with fellow coworkers to deliver the best customer service to brighten the customer’s spirits - Operated registers with high efficiency to ensure proper communication between customers and kitchen staff - Ensured that customer needs were satisfied and that the service provided was of the highest quality

- Aided in the process of e-waste disposal or recycling of 1700+ old IT equipment that did not meet agency ergonomic or security requirements, including the proper removal of any private or privileged information and inventory tracking. - Deployed new IT equipment with more ergonomic and other helpful features to those who use them on a daily basis while also limiting the interruptions to those still actively working in the space. - Troubleshooted and learned problem resolution methods to reduce down time and unnecessary work, both related the hardware that was being swapped and general issues that arose in the office environment. - Learned the importance of teamwork, proper communication and organization to help complete these tasks in an efficient manner with other team members.

Practiced and honed my HTML/CSS as well as crafted my personal website

Managed KikiNetwork databases, created social media posts, and searched for relevant journalists and influencers that met the clients' needs