Mandeep Verma

Lead operations and brand development initiatives for Australia's leading supplier of premium kitchen and laundry appliances with annual revenue of $ 20 Million Responsible for achieving or exceeding sales and margin targets through providing exceptional customer service and demonstrating in depth product knowledge to clients. Implement and maintain all merchandising directives and ensured execution of effective merchandising strategies. Liaise with buying and merchandise team to request stock purchases Accountable for handling cash, sales and stock reports as a part of daily closings. Implemented corporate and merchandizing strategies; handled store facilities management, ensured quality control, budget, and overall profit and loss; coached and assisted department managers and provided feedback on all aspects of store operations. Lead a staff of 15 executives. Help build a retail culture committed to unparalleled customer service and constant improvement.

Overall management responsibilities for the day to day total franchisee store operation including customer service, training and development of all store associates, labor management, cash and inventory control, asset protection, shrink, store conditions, and performance management. Accountable for driving franchisee sales and profit, coaching for operational excellence, and enforcing brand standards by providing high level business consulting expertise and mentoring a sales team. Built rapport with Franchisees and built a strong foundation between the Franchisee and Franchisor relationship Executed strategic plan through active engagement of store associates and department managers. Set weekly and monthly KPI's and always overachieving in results. Led a team of 6 at McGrath’s Hill, 20 at Castle Hill and 8 at Taree/Forster Effectively coordinated merchandising and sales through ongoing planning, direction, communication, goal setting, brainstorming and teamwork. Helped build a retail culture committed to unparalleled customer service and constant improvement. Evolved store policies and procedures to reflect this commitment.

Assisted customers by offering products, services, delivery and installation, and other promotions to find the solution that best fits the customer's needs. Set up store displays and merchandise. Assured proper sale and accounting of all merchandise, services, orders sold or processed during shift. Managed the inventory system of the showroom, place orders to restock the merchandise while managing the outflow and inflow of the inventory by recording the day-to-day transactions. Monitored and handled overall operation of stores like issue/receiving of material, store management, receipt of goods, ensuring storage requirement, supervising shift & store operation.

Performed general daily duties associated with accounts payable high volume entry. Responsible for payment obligations and ensured adherence to AP policies and procedures. Researched vendor statements and reviewed invoices for appropriate documentation and approval, prior to payment. Entered invoices and matched to received purchase order. Prepared vendor checks for mailing, account reconciliations, posting to GL, and coding using electronic A/P processing system. Assisted management account team with month end procedures.