Mamta Talreja

Coordinate and manage travel bookings for all employees, directors, and guests, including flights, accommodations, and ground transportation. Maintain and update travel-related MIS to ensure accurate tracking and reporting of travel activities and expenses. Build and maintain strong relationships with travel vendors, agencies, and service providers to ensure seamless service and cost-effective solutions. Handle invoice processing, reconciliation, and timely payments related to all travel arrangements, ensuring compliance with company policies and budgets.

Organized domestic and international travel arrangements for corporate clients, including air ticketing, hotel reservations, tour packages, visa processing, and passport assistance. Handled individual, group, and corporate bookings across B2B portals and travel platforms, ensuring efficiency and client satisfaction. Managed end-to-end travel logistics, from itinerary planning to post-travel support, for both business and leisure travel needs. Generated and processed financial documents such as invoices, credit notes, and debit notes, ensuring accuracy and timely reconciliation.

Handled all channels of travel reservations, including telephone inquiries, walk-in customers, and bookings via retail agents. Booked and issued domestic and international airline tickets using global distribution systems (GDS) such as Galileo as well as various online travel portals. Performed cashiering duties to complete ticket sales, ensuring accuracy in transaction handling. Managed and reconciled daily cash transactions; calculated total amounts and securely deposited funds in the safety deposit box, maintaining strict cash control procedures.

Proficient in end-to-end travel services, including domestic and international air ticketing, hotel reservations, tour packages, visa processing, and passport facilitation. Effectively manage corporate travel inquiries and bookings through multiple communication channels, including email, WhatsApp, and phone calls, ensuring prompt and accurate assistance. Handle customer invoicing and payment processing while efficiently managing refund and cancellation requests in compliance with company and airline policies.