Mamour Seck

• Develop and execute Service strategies for West, South & Central Africa Markets with a focus on SHS, Solar TV, Solar Fan, Generator Solar and Freezer/Fridge solar solutions to local energy needs • Manage and develop existing customer accounts and identify new business opportunities in the regions • provide product information to existing customers and work with various consultant and stakeholders to allocate opportunities • Develop new clients, maintain customers relationship, regularly visit and communicate markets trends, understand customers needs and respond in a timely manner • Analyze regional tenders and work with the product management team to develop and enhance company products and solutions • Monitor projects after orders signing, assist and coordinate with sales and after-sales service team to meet customer demand, monitor project progress and maintain post-sales relationships. • Provide technical support to distributors sales force and customers answering questions. • perform field test on our product line (SHS, Solar TV, Solar Fan, Generator Solar and Freezer/Fridge solar) and report • Manage warranty claims, replacements and returned units • Perform training and installation review

• Define and execute the service strategy and financial objective for 09 West African countries and discuss with RHQ • Manage operation and performance of services to meet customers satisfaction and the overall business objectives • Develop service center network (set up new service center and provide technical and empathy training) and help existing Services with new contracts • Manage service centers operation and spares parts availability • Monitor service innovation and parts operation • Manage equipment and materials for HHP and CE repairs; • Manage the organization of the service center workshop • Manage warranties, replacements, and returned units • Perform audit and regular field visit to the service centers

◦ Managing production of the power plants (Solar, Batteries and Diesel) ◦ Conducting preventive and curative maintenance operations ◦ Troubleshooting and follow-up of equipment, maintenance and repairs. ◦ Monitoring Scada platform and analyzing alarms ◦ Training Senelec agents to be familiar with the new equipment installed during this project ◦ Reportin

• Construction of photovoltaic and hybrid power plants • Coordination of teams of all professions (Elec/CW) • Ensuring the interface between the project manager, the engineering & design department and SENELEC. • Management of logistics • Management of QHSE, team and equipment • Supervision of sub-contractors and operators: safety welcome, presentation, etc. risks related to the construction site, verification of certifications • Reporting

• Developing and maintaining strong relationships with customers and partners • Understanding markets trends and customers needs to drive business growth • Managing maintenance of existing sites and the new ones • Training sub-contractors on HUAWEI energy products • Managing sub-contractor for electrical and telecom installations • Supervising work according to QHSE standards of quality, security and environment • Managing team and equipment • Reporting

Roles and Responsibilities: Conduct technical training to partners. Provide technical support to partners (field visit). Manage service center workshop organization. Regular field visit to service center. Manage products replacement. Provide System assistance to partners.

Roles and responsibilities Industrial maintenance Staff management Supervision of works