Malorie Anne Manaois

Transforming digital application start-to-settlement experience for home lending customers, lenders, brokers, assessors and operations teams to increase portfolio growth, reduce time-to-decision and achieve on-day settlement

Providing seamless mobile-first digital home loan application process from origination to settlement Key achievements: o Led the delivery for 100+ enhancements to the Digital Mortgages platform in 9 months—including elimination of 28 customer hard stops and 14 UX improvements from app start to post-submit o Pioneered the first ever implementation of Micro Front-End (MFE) technology across Consumer Digital through a single release for a new Digital Application experience o Launched simplified and mobile-optimised application start experience resulted in +40% increase in Welcome to App Start conversion o Led the discovery enhancements of lender-assisted home loan invitations which enabled the uplift of +200% in Digital Application adoption from 18% to 60% for all states alongside adoption activities o Led the discovery of key technical blockers in digital acceptance capability, and developed a roadmap within 2 months of project kick-off to address top 3 key NPS detractors and productionise within 8 months since kick-off Responsibilities: o Led 2 squads across the product development lifecycle for digital home loan application to post-approval experiences o Delivered products from discovery to production every 2 weeks via fast path release model and Agile methodologies o Managed stakeholder relationships from senior management, external vendors, and cross-functional partners o Developed data analytics dashboard and success metrics for projects using Tableau, PowerBI and Adobe Analytics o Provided subject matter expertise for digital application and signature journeys to inform RFQ initiatives

Optimising digital origination experiences for business lending customers (Rotation 3: Transformation Graduate) Key achievements: o Pioneered the development of the end-to-end PowerBI reporting for conversion and feature adoption to track benefits realisation for business lending digital products, servicing 3 key business units o Owned end-to-end release of 7 tech debt and updates for unsecured business lending products in the digital application experience Responsibilities: o Co-led 2 squads with initiatives to improve business overdrafts and secured business lending digital experiences o Designed and conducted the UAT and BPIV for enterprise-wide smart form capability in Adobe Experience Manager o Mapped As-Is and To-Be UX journey for account aggregation for cash flow lending digital application in Figma o Facilitated team stand-ups, backlog refinement, workshops and managed backlog items in JIRA and Confluence

Uplifting the digital, data, and Agile capability across Westpac Digital and Technology divisions (Rotation 2: Transformation Graduate) Key achievements: o Created 2 PowerBI dashboards to generate insights into Westpac Digital’s personal and professional development metrics, used by over 70 people leaders and Digital Leadership Team o Automated the manual upload process of digital learning credits for over 600 employees o Led the design and development of the Digital Academy’s strategy and digital assets, including 3 employee portal pages and 4 eAcademy (learning platform) pathways Responsibilities: o Developed and executed the coordination strategy for 4 training programs to uplift capability for over 1000 employees, resulting in over 3000 learning hours within 3 months o Championed Agile practices and data analytics to iteratively improve training programs o Reported to the Head of Digital Performance and Operations and leadership team on capability and training strategy in FY23 and progress of KPIs

Champion clear and effective business analysis and change management over risk and regulatory changes related to cash & transaction products (Rotation 1: Transformation Graduate) Key achievements: o Responded quickly to last-minute timeline changes from technology team, obtaining approvals within 2 days for instead of 2 weeks for communications to be released o Leveraged data analytics and Excel proficiency to proactively identify ~50 high-risk customers and liaise with relevant senior stakeholders to optimise customer outcomes Responsibilities: o Owned end-to-end change management process and deliverables for 3 projects independently, including As-Is/To-Be, impact assessments, and front door engagements across Westpac divisions o Delivered operations training and communications for product decommissioning with positive audience feedback o Escalated and mitigated projects risks for high-profile rectification to appropriate channels

Unlocking the benefits of new financial technology for millions of people through scalable financial literacy platforms Key achievements: o Developed and implemented social media strategy on Facebook, boosting page engagement (page likes and views) by 30% during the month o Delivered product design recommendations relating to financial literacy learning app targeted at migrants, from an independently conducted customer user testing with over 50 participants across southeast Asia o Led outreach and partnership proposals to desired monetary transfer operators and migrant organizations across Asia through email and social media networks, gaining 5 additional partners within a single month o Conducted in-depth research and review of 4 independent financial literacy programs, and proposed recommendations to the CEO to develop training program launched in Asia and the Pacific Responsibilities: o Provided specialist product management advice on development of the SaverLearning mobile app, with subject matter expertise on financial literacy o Created and managed go-to market strategy, digital content and UI app design for 4 domains, including SaverAsia, SaverAmericas, SaverPacific, and SaverAfrica o Liaised with United Nations International Labour Organization representatives overseas to coordinate marketing o Managed the FX rates database for the exchange rate comparison tools across the 4 SaverGlobal websites and apps

Manage Greater Sydney's divisional risk across all transport modes and organisation divisions, with strong focus on strengthening business continuity processes Key achievements: o Developed 6-month divisional strategy across 5 business areas approved by the Executive Director o Reviewed and migrated over 150 business processes across 8 branches/agencies to a streamlined and user-friendly Business Impact Assessment tool Responsibilities: o Appointed as Lead Risk Analyst to manage 3 programs: risk, enterprise compliance and business continuity o Provided support and advice for Divisional and Branch risk assessments, strategies, controls and workshops o Spearheaded the design and implementation of collaboration tools such as MS Whiteboard and Miro