Mallikarjun V

Led end-to-end IT user support operations and Infra and Asset and SDM across multi-location, domestic, and international environments, consistently maintaining 98% SLA compliance as per the ITIL Framework. Established and standardised IT governance, policies, and SOPs, strengthening audit readiness, and reducing operational risks. Application and software implementation as per requirements. Provided dedicated IT leadership for VIP stakeholders and board meetings, delivering high-availability support, and rapid issue resolution. Collaborated with multiple business units to design and execute innovative IT solutions, improving turnaround time, and service reliability. Owned end-to-end escalation management, resolving complex technical issues, and minimizing business impact through structured incident response. Researched and evaluated new technologies to enhance IT operations, and trained staff members on computer troubleshooting, software tools, and enterprise applications. Led vendor negotiations and evaluations to ensure optimal pricing, service quality, and long-term operational value. Acted as a key liaison between stakeholders, resolving conflicts, and ensuring the smooth execution of IT projects.

Executed the installation of a 3G network at approximately 25 locations in Bangalore and another 5 sites in Mysore. Reduced the 3G network faulty rate to 60%. Successfully implemented 4G network installation in approximately 30 Bangalore locations, leading to a significant decrease of 50% in faults. Managed maintenance and testing of Exchange and PRI equipment, optimizing performance. Monitored and troubleshot links as a NOC engineer. Managed 24/7 support operations with a team of 12 engineers. Acted as the escalation lead.

Provided reliable assistance to facilitate operations at Airtel Telemedia Networks. Deployed and managed leased lines and PRIs. Facilitated setups of customer routers. Supported Airtel by efficiently replacing faulty hardware components.

Delivered 300 PRI connection and ILL & Lease 50 lines services directly to end-user locations. Effectively fixed the PRI and ILL/Point-to-Point link operations. Skilled in setting up ISP devices, including Siemens, Cisco, Juniper, etc. Identified and resolved EPABX technical issues associated with telephone hardware and software.

Configured and maintained system hardware, software, and network components. Created user accounts and managed access rights for users. Maintained an inventory of hardware assets, including servers, laptops, and desktops. Created configuration guides for deploying new desktops, laptops, and mobile devices. Ensured smooth operation and optimal functionality of all IT systems. Managed onboarding and offboarding of employees.

Streamlined the process of converting insurance health reports from handwritten to computerized format while working as a data entry operator. Rectified inaccuracies in health reports. Change template Preview. Completed data entry tasks with accuracy and efficiency.