Malek Diab, BA, DASSM

Director of Operations And Business Development @ Venture International

About

Able to learn and understand new systems quickly, diplomatic and assertive in dealing with colleagues, customers and suppliers, committed to professional growth and personal development and challenges, enthusiastic, well organized and professional in appearance and manner, can be counted on to complete assignments with excellent professional reputation.

Country

Saudi Arabia

City

Riyadh

Industry

Telecommunications

Skill

Analytical Skills, Cross-functional Team Leadership, Operations, Strategy, Leadership Development, Team Building, Mystery Shopping, Customer Retention, Hospitality Service, Customer Relationship Management (CRM), Customer Service, Hospitality Consulting, Customer Experience, Tender Preparation, Streamlining, Strategic Leadership, Service-Level Agreements (SLA), Project Risk, Operational Risk, Contract Negotiation

Experience

Director of Operations And Business Development

Venture International

2023-7 - Present · 3 yrs 3 mos

Riyadh, Saudi Arabia

Business Development Manager

Venture International

2016-10 - 2023-7 · 6 yrs 10 mos

Saudi Arabia

Training and Consultancy Services: PMI instute trainings, ISTD trainings and ISCEA.

Riyadh Area Accounts Manager

Al Kadi Holding – Occasions Events Company

2015-5 - 2016-9 · 1 yr 5 mos

- Develop of projects from proposal right up to delivery and Be responsible from start to finish. - Deliver events on time, within budget. - Communicate and maintain timelines and priorities on every project - Manage operational and administrative functions to ensure specific projects are delivered efficiently

Operations Manager

SNS Co. for Security Systems - MOBILY

2013-3 - 2015-5 · 2 yrs 3 mos

- In charge of all MOBILY security systems maintenance operation all over the kingdom. - Develop operations strategies - Plan and control - Supervise and Schedule the Team - Improve the performance of operation and work flow - Follow up with clients and insure satisfaction - Fill pipeline and prepare sales reports - Prepare activity business plan

Night Manager

Rotana Hotels

2012-4 - 2013-3 · 1 yr

Lebanon

- Manage and monitor activities of all employees during night shift - Solve problems and deal with complaints, disturbances and special requests - Send daily managerial reports (including Tour of the House Report) - Handle overnight reception requests, check ins/outs, walk-ins and room allocations - Undertake any other duties requested by management

Reception Shift Leader

Rotana Hotels

2011-11 - 2012-4 · 6 mos

Raouche - Beirut, Lebanon

- Assist the Reception Manager with the Front Office activities - Supervise reception team and split task among the employees - Take reservations, enter bookings on to the system, allocate guest rooms and check guests in/out - Prepare the team schedule - Make sure handover is delivered to the team upon shift end

Guest Services/Concierge

Four Seasons Hotels and Resorts

2010-11 - 2011-10 · 1 yr

Beirut - Lebanon

- In Charge of VIP Guests from time of Check in till the end of their visits - In Charge of the team at the airport greeting desk who receive VIP guests at the airport and accompany them to the hotel - Perform guest transactions (check in/out) and operate the front office computer systems - Take guests concierge requests and arrange reservations accordingly - Handle the Guests profiles

Room Service Supervisor

IHG Hotels & Resorts

2006-10 - 2010-10 · 4 yrs 1 mo

Le Vendome Hotel, Beirut - Lebanon

- Make sure the room service area is clean and organized at all times - Organize all documentation for the shift on a daily basis (amenities, replenishment…) - Handle Banquet and Lobby requests - Provide Butler Service for VIP guests upon their requests