Mala Punyani, PMP, CISSP
Director of Engineering & Program Management @ Docusign
About
I am a strategic engineering leader focused on building high-velocity, "Security-as-Code" organizations. I specialize in 0→1 transformations, taking complex, fragmented technical landscapes and engineering them into automated, scalable, and compliant product engines.With over 18 years of experience, I bridge the gap between executive vision and engineering execution. I have a proven track record of managing $25M+ cross-functional portfolios and leading global teams of 30+, driving technical excellence while maintaining rigorous financial and operational discipline.Signature Transformational Wins: Security & AI Governance0→1 FedRAMP JAB High Authorization: Orchestrated the engineering and compliance execution to achieve JAB High status for platform and AI-adjacent services, reducing remediation cycles by 25–35%.$25M+ Multi-Stream Security Roadmap: Directed a high-stakes, mission-critical portfolio with complex dependencies across infrastructure, platform, and analytics teams for federal and enterprise sectors.Agentic Orchestration & RAG: Led the selection and North American rollout of conversational AI agents, achieving 45–60% ticket deflection and delivering $3M–$5M in annualized cost savings.AI Safety & Eval Testing: Established rigorous governance for Generative AI production, including metrics for model risk, safety, drift monitoring, and grounding accuracy through human-in-the-loop controls.AI Safety & Governance Infrastructure: Established the end-to-end delivery foundation for enterprise AI, implementing production controls for model risk, safety, drift monitoring, and human-in-the-loop protocols.Enterprise Cloud Risk Reduction: Improved CSPM posture scores by 60% through the implementation of automated misconfiguration remediation and risk-based prioritization.Security-as-Code & Velocity Optimization: Integrated automated security gates and "quality-as-code" pipelines, reducing customer-facing security defects by 30% while accelerating deployment velocity.Scalable AI Support Transformation: Led the selection and North American rollout of conversational AI agents, achieving 45–60% ticket deflection and delivering $3M–$5M in annualized cost savings.Global Leadership & Organizational Growth: Led cross-functional organizations of up to 50+ personnel, fostering cultures of innovation and mentoring over 150+ individuals.
United States
San Francisco Bay Area
Computer Software
Amazon Web Services (AWS), Production Support, Python (Programming Language), Continuous Integration and Continuous Delivery (CI/CD), QA Automation, RCA, QA Engineering, Devops, SRE, AWS, Kubernetes, Infrasture as a code, Test Automation, Agile Methodologies, SDLC, Software Quality Assurance, Testing, Regression Testing, Unix, Integration, Software Development, XML, User Acceptance Testing, Quality Assurance
Experience

Director of Engineering & Program Management
San Francisco Bay Area
Directed the strategic transformation of engineering and security for a global SaaS ecosystem. Acted as technical architect for high-stakes initiatives across Product, Engineering, and Security, managing a multi-stream portfolio focused on DevSecOps modernization, IL4 compliance, and 0→1 Generative AI rollout.

Co-Chair, HERS
Docusign
As Co-Chair of HERS (Her Empowerment, Resilience, & Support), DocuSign's largest Employee Resource Group, I provide strategic leadership and vision for an organization dedicated to empowering women across the company. My role involves directly collaborating with executive sponsors to align HERS initiatives with broader organizational goals while creating impactful programming that advances professional development and inclusion. Key Responsibilities Develop and implement annual strategic roadmaps for HERS chapter activities, ensuring alignment with DocuSign's diversity and inclusion objectives Collaborate with executive leadership to secure resources, visibility, and support for HERS initiatives Lead quarterly planning sessions with the HERS leadership team to establish priorities and coordinate cross-functional activities Track and report on key metrics to demonstrate program impact and engagement

Director of Engineering & Program Management
San Francisco Bay Area
Led the execution of mission-critical security and analytics platforms for federal and enterprise sectors. Managed a $25M+ multi-stream security roadmap with tight dependencies across infrastructure, platform, and analytics teams. Directed a high-impact global organization of 30+ technical program managers and engineering teams. Security Transformation & 0→1 AI Governance0→1 FedRAMP JAB High: Orchestrated the engineering and compliance programs to achieve JAB High status for AI-adjacent and platform services. AI Compliance Automation: Reduced remediation cycles by 25–35% through early control mapping and automated evidence collection for AI-driven cloud services. Enterprise Cloud Risk Reduction: Improved CSPM posture scores by 60% by implementing AI-informed automated misconfiguration remediation and policy enforcement.Security-as-Code Integration: Established "quality-as-code" and zero-touch validation pipelines, increasing deployment velocity without increasing organizational risk. Decision-Driven Cadence: Founded risk forums and milestone reviews to enable high-confidence decisions in matrixed, enterprise-scale environments.Program Leadership & Portfolio Management$25M+ Portfolio Oversight: Managed large-scale security and analytics platforms, aligning engineering execution with federal regulatory requirements. Intelligent Risk Prioritization: Spearheaded the 0→1 integration of AI-driven security automation to identify and remediate critical infrastructure vulnerabilities. Strategic Stakeholder Alignment: Partnered with executive leadership to translate "moonshot" architectural constraints into executable technical roadmaps. Technical Engineering Fluency: Collaborated with EMs and senior engineers on scalability, performance, and reliability tradeoffs for distributed security systems.Org. Leadership & Mentorship: Built and mentored technical teams, fostering a culture of continuous improvement and execution excellence.

Engineering Manager Quality/Technical Program Manager
San Francisco Bay Area
In my current role, I've built, mentored, and managed a diversely skilled Automation and Quality Engineering team. Being responsible for Quality and Automation of all Agile Projects, iterative SDLC environments. Owning and driving test automation and partnering with other engineering teams to deliver a high-quality products to existing and new customers for both Sales & Service platforms at Splunk. Being a change agent I drive the team towards the efficient model of automation testing, reducing automation debt at each available opportunity and continuously working to reduce manual testing. Serving as a technical and methodological subject matter expert in all areas regarding automation, quality analysis, testable design, and deployment, I define, generate, and refine quality-related metrics. I love producing automation tools and working closely with the team that will use them. It is a passion and one that I work on sometimes at all hours just for the joy of it. Passionately building the team by hiring, Mentoring team members, evaluating their performance, and developing and monitoring their career plan, I strive to keep a happy team where transparency is provided to them in the best possible way and they realize their role reaching towards a common organizational goal. Together with the development engineering team, I partner to build and maintain comprehensive QE Test environments and centrally manage the entire portfolio of the company to create and maintain schedules and staffing, also working with external vendors to augment staffing needs. Notable Achievements Reviewed test automation tools to address diverse requirements of global teams; selected Provar for Salesforce and ERP, while improving release cycle time across the team by saving 50% execution time and covered end-to-end scenarios that also included Netsuite and SAP. Launched initiative to successfully build out test automation solution adoption across global org.

Automation Manager/QA Program Manager
Foster City, CA
Current Environment: Python, Selenium 2.0, Selenium Grid, Jenkins, Maven, Git, Jira Currently, as QA Program Manager/Automation Manager at Homedepot Inc/Techshed Inc, I lead testing and release strategy for product lifecycle to continually ensure high-quality release development and internal technology initiatives. MANAGE, MOTIVATE, AND MENTOR ON/OFFSHORE resources, empowering them to excel through strengths-based leadership, TEAM LEAD development with oversight of test automation and software programming, writing/executing test plans and test cases, and all types of testing (functional, regression, integration, installation, acceptance, browser compatibility, load, stress and performance). COLLABORATE WITH CROSS-FUNCTIONAL VENDORS AND STAKEHOLDERS from initial planning stages through test design and execution, then produce reports and recommendations to continually optimize our efforts and reduce time-to-market. Responsibilities: • Responsible for improving efficiency within teams by focusing on product goals, facilitate clear discussion items and expectations before planning out engineering work. • Mentor individual team members and leads by guiding them through their work load in order to empower them to make sound decisions. • Plan and deliver Media Monetization team’s sponsorship product features and maintenance releases, which drive user growth, as well as increase revenue and margin for Homedepot!. • Manage the roadmap between display advertising product teams, Monetization Product and Engineering teams to to roll out premium sponsorship products for advertisers. • Manage and track risks and expectations of work done between cross functional teams I also drive additional product management activities including: organizing and implementing end to end integration testing, setting up training materials for impacted teams, setting up standard operating procedures between support teams and foster the relationship between teams .

Staff Quality Assurance Engineer
Foster City,CA
I was a key member of the VOP/RTM Delivery and specialize in software quality and test automation. In addition to these duties, I fulfill many additional responsibilities including organizing multiple knowledge transfer sessions and software boot camps. Furthermore, I continually seek opportunities to allow the team to benefit from my leadership, professionalism, and attention to detail. Examples of this include mentoring the VOP/RTM team’s interns, regular contributions to the ProdDev-driven UAT test cycles and acting as a key resource during production deployments. Since our migration to Agile, I have demonstrated excellent technical skills by implementing and maintaining automation suite for projects. My approach has become the reference architecture for further development. I was a key contributor in Building Java Drools Engine from Design to shipped. I have worked closely with dev team for designing Java-based Drool Engine.I have played key contributor role for testing and automation strategy for Java Drool engine. Env- Junit, Selenium 2.0, Selenium Grid, Jenkins, Maven, TFS, Java, SOAPUI, SOAtest, Rest API, Groovy Script, MS SQL, DB2, Clear Case, Clear Quest, Unix, Android , Apple, WebSphere Suite (Business Events, Message Broker, MQ, etc.) Responsibilities: Setup automation framework QA and dev coordination between internal and external teams Experience with mobile test framework such as Keynote's Device Anywhere ,ios and android platform Work on mobile applications on iOS, Android and Kindle platforms in an extreme Agile environment with continuous integration and daily deployments Manage on-site and offshore teams and overall expectations pertaining to setting accurate schedules, identification of resource needs, and overall project plan addressing all phases of product development Hands on a leader of a group of software QA Engineers testing leading edge technologies in e-Commerce. Testing is conducted in an Agile (Scrum) environment

Software Quality Assurance Engineer ll
FinSys handles all money movement in and out of the PayPal system (credit cards, bank accounts, debit cards, billpay, and money market) and the monitoring and reconciliation of that flow (activity report, recon, fx rate updates). Environment: C++,Python, UNIX, STF, Oracle, Clear Case, and Clear Quest. Responsibilities As a Software Quality Assurance Engineer, involved in the complete development cycle of the project, test case reviews, involved in Gray box and White box testing of the application. As a Gray Box Software Engineer, involved in validating the database entries for the user and validate transaction amount. Involved in code stream building and build deploys on the test environment. Created data driven test scripts by parameterize the data to use data from flat files, to test the application response with different sets of input data using python. Execute SQL queries to verify the data in SQL database.
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