Malak F.

Brand Representative @ Estée Lauder

About

Beauty and luxury retail professional with experience supporting sales growth, customer engagement, and digital-driven performance across premium beauty and lifestyle products. Experienced in product launches, promotional execution, and omnichannel retail environments, with a strong understanding of consumer behavior, FMCG dynamics, and e-commerce fundamentals. Proven ability to collaborate with sales, marketing, and retail teams to drive commercial results and brand excellence. Comfortable working in fast-paced, target-driven environments with a strong focus on customer experience. Passionate about the beauty and luxury industry, innovation, and digital growth, with a strong interest in Middle East retail and e-commerce markets. Open to relocation | English & Arabic speaker

Country

City

Canada

Industry

Retail

Skill

Teamwork, Point of Sale (POS) Systems, Upselling, Customer Relationship Management (CRM), Accounts Payable & Receivable, Financial Transactions, English, Leadership, Direct Sales, Project Management, Confidentiality, Employee Training, Operations Management, Admnistration, Sales, Customer Service

Experience

Brand Representative

Estée Lauder

2025-7 - Present · 1 yr 3 mos

Ottawa, Ontario, Canada

Administrative Assistant

Audi West Ottawa

2024-10 - 2025-3 · 6 mos

Ottawa, Ontario, Canada

Serve as the first point of contact for premium clientele, ensuring a professional and welcoming experience. Assist in administrative tasks, appointment scheduling, and financial transactions. Maintain records of client interactions and support sales and service teams.

Sales Representative

Nutri-Lawn

2024-3 - 2024-6 · 4 mos

Ottawa, Ontario, Canada

Applied consultative sales strategies to tailor premium service packages to clients. Built and nurtured long-term client relationships through exceptional customer service. Analyzed customer preferences and needs to create personalized service solutions.

Client Advisor

Louis Vuitton

2016-10 - 2022-3 · 5 yrs 6 mos

Dubai, United Arab Emirates

Managed VIP client portfolios, ensuring personalized luxury shopping experiences. Processed high-value transactions and assisted in financial reporting for sales. Trained new hires on customer engagement, sales techniques, and brand standards.