Malaika Ali

Senior Key Account Manager @ Hyperpure by Zomato

About

🔹 Experienced Key Account Manager with 3+ years in the B2B food tech space, currently leading strategic client relationships at Zomato Hyperpure. 🔹 Proven track record of driving revenue growth, improving client retention, and building long-term partnerships across the F&B industry. 🔹 Skilled in account management, client servicing, data-driven decision making, and cross-functional collaboration. 🔹 Hands-on experience in leading and mentoring teams, aligning them with business goals, and fostering a performance-driven culture. 🔹 Passionate about solving real-world business problems, optimising processes, and scaling operations in fast-paced environments. 🔹 Always curious, growth-focused, and ready for the next big challenge.

Country

India

City

Kolkata

Industry

Food & Beverages

Skill

Microsoft Excel, Microsoft PowerPoint, Digital Marketing, Creative Writing, Analytics, Social Media Marketing, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Marketing Strategy, Strategic Marketing, Marketing Management, Content Marketing, Microsoft Office, Communication, Teamwork, Management, Data Analytics

Experience

Senior Key Account Manager

Hyperpure by Zomato

2023-7 - Present · 3 yrs 3 mos

Hyderabad, Telangana, India

- Leading strategic partnerships with high-value restaurant clients, focused on revenue growth, retention, and end-to-end account lifecycle. - Developing customized solutions using data-driven insights to drive business performance and client success. - Driving market share expansion by identifying new growth opportunities and optimizing key account strategies. - Simultaneously managing a high-performing team, providing training, mentorship, and growth opportunities to ensure both individual and team success. - Building and nurturing a culture of continuous learning, helping the team scale and develop their skills in account management and sales. - Achievement: > Awarded OG Growth Champion (Pan India) for achieving the highest margin contribution in the country.

Key Account Manager

Hyperpure by Zomato

2022-7 - 2023-7 · 1 yr 1 mo

Hyderabad, Telangana, India

- Managed acquisition and retention of top-tier key accounts, contributing significantly to revenue and margin growth. - Spearheaded end-to-end client lifecycle management — from onboarding to renewals — for high-value accounts across the Hyderabad region. - Successfully led acquisition strategy for the entire city, with exceptional performance replicated across other cities. - Acted as the central point of contact between clients and internal departments (marketing, logistics, design, operations) to ensure seamless execution. - Mentored and supervised team, improving performance and ensuring alignment with business goals. - Built tailored sales plans and conducted regular reviews with stakeholders to track progress and drive results. - Achievements: > OG Growth Champion (AMJ Quarter) – Highest margin contribution Pan India. > Hunter Award – Maximum high-margin acquisitions in a single quarter.

Account Manager

Zomato

2021-11 - 2022-7 · 9 mos

Hyderabad, Telangana, India

- Managed daily operations for multiple B2B accounts in a dynamic, fast-paced environment. - Strengthened client relationships, proactively resolving issues and driving account satisfaction. - Played a key role in onboarding and scaling early-stage accounts during rapid business expansion. - Achieved ₹1 Cr+ GMV in May 2022 — highest in portfolio, with consistent MoM growth. - Achievement: > Awarded as OG Growth Champion (OND Quarter) for outstanding performance and getting the maximum margin pan-india