mark lafferty

client services

About

Professional leader with unique blend of expertise in general management including sales, operations, service delivery and customer service in both the capital goods and service industries. Highly motivated, results oriented with excellent communication skills. Proven results in translating business objectives into specific, measurable action plans. Recognized for developing exceptional individual performers and successful teams by providing strong leadership, high expectations, and clear communication.

Country

united states

City

cedar rapids

Industry

information technology and services

Skill

solution selling, cross functional team leadership, cloud computing, team leadership, program management, management, salesforce.com, project management, data center, process improvement, strategic planning, new business development, telecommunications, team building, crm, strategic partnerships, integration, sales process, selling, business process improvement, business development, contract negotiation, pmo, saas, sales, business analysis, enterprise software, networking

Experience

senior account manager - world accounts

verizon business

2006-2 - 2011-12 · 5 yrs 11 mos

* Sr. Account Manager – World Accounts * Directed account team activities in support of large global customers with over $20M in annual IT network, data center, security, managed services, and telecommunications Verizon revenue * Emphasis on long-term business relationship with customers resulted in excellent relationships and 100% customer retention * Negotiated numerous multi-year, multi-million dollar customer contracts ensuring revenue retention and growth * Successfully performed sales and account management activities resulting in growth of customer base and improved customer satisfaction levels

owner and partner

visionworks iowa

2003-1 - 2005-1 · 2 yrs 1 mo

* Owner/Partner * As owner/partner of small consulting firm, provided strategic planning, operational and sales consulting services to small and medium sized businesses * Services designed to help clients develop meaningful strategic plan and operational initiatives that support their strategy * Developed company sales strategy and sales process

financial consultant

axa advisors

2001-1 - 2003-1 · 2 yrs 1 mo

* Financial Consultant * Marketed and sold multiple financial services including financial planning, retirement planning, securities, and life insurance * Achieved recognition as top first year consultant in Iowa * Series 7, 63 and 65 licenses

director and general manager

mcleodusa

1994-1 - 2001-1 · 7 yrs 1 mo

general manager

butler manufacturing

1981-6 - 1994-3 · 12 yrs 10 mos

* General Manager – Lester Building Systems * Directed sales, engineering, and manufacturing of wood frame buildings serving a dealer network in a 5-state region with total P&L responsibility * Successfully turned around a struggling operation by focusing on customer retention, higher quality, and employee development resulting in annual sales increase from $6.5M to $10M

customer service and provisioning manager

iowa communications network (icn)

2005-9 - 2006-2 · 6 mos

* Customer Service and Provisioning Manager * Directed all service delivery, customer service, and provisioning activities for the Iowa Communications Network * Collaborated with customers to improve customer service and service * delivery results * Led Kaizan process improvement project designed to improve order processing

manager - infrastructure pmo

pearson

2012-1 - 2014-2 · 2 yrs 2 mos

* Manager – IT Infrastructure PMO * Directed project management office responsible for implementing over 450 projects including major data center initiatives and over 20 acquisition integration projects * Expanded role of PMO to include more involvement with application teams resulting in better overall customer experience * Instrumental in collaborating with numerous cross-functional teams on multiple process improvement initiatives