Makiko Jitsukata

Global Supply Chain Transformation Reduced total inventory weeks from 33 → 22 (-32%) across multi-region operations (U.S., EU, Asia). Improved stock-out rate from 2.8% → 2.1% (-25%) through redesigned planning and replenishment logic. Implemented ML-driven forecasting capabilities enabling higher accuracy and early identification of risk SKUs. Planning & Merchandising Optimization Designing and implementing an advanced planning exception detection capability (sales, assortment, inventory) to identify misalignment between plan and actual performance and trigger corrective actions (replenishment, additional production, plan adjustment). Led global financial & merchandising planning transformation using a modern enterprise planning platform with unified workflows across regions. Built and operationalized enterprise-wide S&OP and demand planning processes improving cross-functional alignment and decision cadence. Logistics & Fulfillment Improvement Enhanced ecommerce fulfillment efficiency through ship-from-store operations, routing optimization, and last-mile improvements. Applied ML-driven international transportation optimization reducing lead-time variability and logistics cost. Digital Operations & Technology Leadership Established and scaled a multi-region Supply Chain Technology Hub, improving incident response and reducing issue resolution time by 22%. Delivered a 3yrs multi-cloud (GCP / AWS / Azure) digital transformation roadmap aligned with global leadership. Built and deployed AI-powered Voice-of-Customer analytics influencing product development and merchandising decisions. Thought Leadership Authored internal strategic papers on next-generation supply chain models including ultra-fast fashion operations, backroom automation, reverse logistics, and domestic warehouse optimization.

Led IT and marketing transformation initiatives during post-financial crisis restructuring. Implemented business concept of 'ActiveCare' to Japan market, with 'Early Warning System' as a service offering for policy holders to proactively manage the disaster risk. Directed all communications and IT integration for a $10B company merger, delivering projects on time, within budget, and fully compliant with regulatory requirements. Managed 28 staff across merging companies, strengthening organizational integration. Executed brand campaign “Pride Jersey”, which won the Cannes Lions Silver Award for creativity and impact.

Managed 65+ customer accounts from various industries ($3M annually) Automotive / Energy Management / Electronics / Pharmaceuticals / Beverage, Dairy, Food / Building Automation Promoted Industrial Internet solution (SCADA, Analytics) to Japan manufacturers

Integrated global standard finance systems at acquired company Sanyo Credit. Provided system and operational support on Oracle EBS (80+ users in Japan)

Lead IT system segregation project for GE Consumer Finance Japan divestiture meeting all legal/timeline requirements

Launched single customer view web system in GE Capital Portugal Migrated IT support desk under ITIL framework

Developed risk / pricing system for commodity derivatives to major Japanese bank (grid computing) Enhanced Internet Banking System and FOREX Trading System