Makbule ODABAS

Digital Transformation, RPA, Process Mining, AI, Agentic Automation, Agentic Testing

Managing Account Managers with annual mobile and fixed service at Major Accounts Segment (600 customers that operating in different markets including health and chemicals, construction, education, IT, finance)

- Managing Strategic and Major Accounts department both mobile and fixed communications - Developing and managing strong relationships with all customer departments - Increasing mobile and fixed saturation while finding new business solution opportunities - Evaluating customer expectations and needs in order to provide feedback for product development cycle - Preparing proposals, executing all necessary negotiations and leading sales closure process to achieve predetermined sales targets - Coordinating all relations between accounts and 3rd party solution providers as well as mobile and fixed solutions teams - Preparing weekly sales and marketing reports for related business areas, managing and updating pipeline - Auditing the quality of post-sales and delivery cycles, assessing customer satisfaction - Finding new business partnerships and diversifying and growing existing partnerships

- Realizing Sales KPI’s all cosmetic & cleaning products (İpek Kağıt, 3M, Nivea, Selin, Egos, Okey) to top of National Accounts (Migros, Carrefour, Dia, BIM, Bauhaus, Koçtaş) - Developing and managing strong customer relationships in order to set the accounts’ overall strategic direction - Managing, increasing the product penetration and providing feedback to marketing teams for product development cycle - Managing annual agreements process with customers according to new business conditions. - Executing all necessary negotiations for annual/seasonal business and trade marketing plan to achieve predetermined sales targets - Preparing relevant order and report paperwork, and regular updating of sale out reports by company database

- Implementing and controlling annual sales and trade marketing budgets for all sales channels (National Accounts, Local Chains, Traditional Channel) - Identifying critical needs and marketing plans to achieve the budget and realize synergies across product categories. - Preparing monthly / seasonal sales conditions according to market and competition dynamics. - Preparing campaigns for products based on customer, region, channel to provide sales realization - Controlling trade market activities by visiting all channel accounts. - Participating in and leading major national category projects, strategy development and customer segmentation. - Controlling product price and sales conditions compliance according to market and competition - Harmonizing incentives for all sales channels - Executing scan track data to conduct high-level reviews, analyze business trends and evaluate product performance and formulate competitive strategies

- Realizing Sales KPI’s all cosmetic & cleaning products (İpek Kağıt, 3M, Nivea, Selin, Egos, Okey) to the top local markets - Planning and implementing daily, weekly, monthly sales activities with a set route - Executing all necessary negotiations for annual and monthly trade marketing plans for each account to achieve predetermined sales targets - Providing feedback to the trade marketing teams about market and competition - Developing and managing strong relationships with all customer departments