Majed Alfadda
Director Customer Management @ TAHAKOM
About
Steering client engagements with a focus on structured delivery, my role as Director at TAHAKOM centers on orchestrating contractual agreements and maintaining a cohesive client experience. Our team ensures that all engagement components meet the rigorous demands of timeliness, scope, and budget through meticulous coordination and stakeholder consolidation. At the heart of my professional drive is the passion for enabling SMEs to flourish—a mission passionately pursued in my prior role. This entailed leading initiatives to scale businesses across various stages and fostering their participation in government procurement. With proficiencies in Agile Project Management and Business Analysis, I am committed to advancing TAHAKOM's vision by leveraging strategic partnerships and innovative approaches.
Saudi Arabia
Riyadh
Information Technology & Services
Digital Transformation, Mitigation Strategies, Consulting, Customer Engagement, Team Facilitation, Contractual Agreements, Strategic Transformation, Entrepreneurship, Public-private Partnerships, Information Systems, Compromise Agreements, MS Project, Project Planning, Software Project Management, SharePoint, Java, Agile Project Management, Team Leadership, Requirements Analysis, PMP
Experience

Director Customer Management
Leads end-to-end implementation of multi-million SAR contractual agreements, ensuring alignment with national strategic objectives and budget adherence. Presides over Client Steering Committees, translating complex project data into strategic insights for executive leadership. Drives Quality Assurance by architecting performance-based KPIs and bespoke engagement frameworks. Navigates project risks through proactive identification and development of comprehensive mitigation strategies.

Senior Project Manager
Saudi Arabia
Develop, enable, and advocate SMEs to thrive, in collaboration with our strategic partners in the public, private and non-profit sectors. My role at Monsha'at is Leading projects to support SME’s in terms of: - Scaling SME’s up by Tomoh program which contains 5 Projects: 1- Scaling up Medium size companies (Revenue >40m, <200m) 2- Scaling up Small size companies (Revenue >3m, <40m) 3- Scaling up Micro size companies (Revenue <3m) 4- Enable E-Commerce companies 5- Enable Stock ready companies by Elite. - Support SME’s in Government Procurement by: 1- Supporting SME’s in the Government Procurement law. 2- Supporting SME’s to intervene the Government procurement platform. 3- Listen to SME’s Pain points and try to solve it. 4- Initiate list of initiatives to support them in Government procurement

Project Manager
Saudi Arabia
Responsible for ensuring that the Project Team completes the project. Develops the Project Plan with the team and manages the team’s performance of project tasks. Also responsible to secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders. responsible for communication, including status reporting, risk management, escalation of issues that cannot be resolved in the team, and, in general, making sure the project is delivered in budget, on schedule, and within scope. Ongoing Program: - Ministry of finance – National Transformation Program: o PMO and SMO establishment. o 2030 vision Initiatives Planning and execution. o Operate NTP office in MOF (Ministry of finance)

Assistant Project Manager 2
Al-Elm Information Security Company
Al-Riyadh Governorate, Saudi Arabia
Manage overall responsibility for successful planning and execution of a project. Dealing with top management to provide them with weekly reports to mitigate the risks and issues that may appears during the project life cycle. Project involvement: - Royal Court tawasol portal - ELM SMS gateway as Project Manager - ELM Yakeen Project as Project Manager

Assistant Project Manager
Al-Elm Information Security Company
Al-Riyadh Governorate, Saudi Arabia
Worked as a project coordinator to align the Project Communication Plan to follow up with Development, Quality Assurance, and the Business analysis team and to meet the finish baseline. Project involvement: - Yakeen Project Elm as Project Coordinator.
Majed Alfadda's Contact Information
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