Majed AL-Jumaiei

Leading the bank’s enterprise-wide IT Service Management strategy, shaping operational vision and ensuring resilient, compliant IT services across all business lines. Driving modernization of ITSM capabilities, strengthening observability, and embedding best-in-class incident and problem management practices to protect service continuity. Overseeing AIOps innovation, monitoring governance, CMDB accuracy, and service catalog maturity. Partnering with executive leadership to align operational excellence with strategic objectives, regulatory expectations, and customer experience goals.

Began as Executive Advisor during the bank’s establishment phase, where I led key foundation projects including the design and delivery of the bank’s core IT infrastructure. Prior to joining EXIM, I was assigned—through the Saudi Export Development Authority— to manage the early foundational infrastructure projects that enabled the bank’s initial launch. After establishment, I was promoted to lead the full IT Operations & Support function, overseeing data centers, NOC, infrastructure, continuity readiness, and end-user services. Guided the bank from a startup operating model into a stable, scalable, and audit- ready environment. Key Achievements: • Designed and delivered the bank’s foundational IT infrastructure, managing early build-out projects before EXIM’s official launch while assigned under the Export Development Authority. • Built the IT operations function from the ground up, establishing NOC, service desk, infrastructure support, and field support teams with governance, KPIs, and operating procedures. • Stabilized and optimized core infrastructure, ensuring high availability for networks, compute, storage, and data center services. • Enhanced operational readiness and incident handling, creating structured escalation paths, and cross-team collaboration with cybersecurity and business units.

Responsible for ensuring that the business has an adaptable, secure, resilient and effective IT infrastructure at all times. • Leading the digital transformation initiatives. • Being in control of all aspects of IT at the organization. • Setting strategy and direction for the IT department. • Taking an active role in shaping the current and future direction of the IT department. • Ensuring members of the IT team are all cross trained. • Making sure staff have clear areas of responsibility and lines of ownership. • Defining and meeting service levels for IT operations. • Ensuring that IT contracts and service levels are negotiated in line with all strategic aims and financial constraints. • Manage supplier relationships including cost control and service delivery • Making sure the organization meets all regulatory, legal, audit and agreed internal and external standards for IT. • Implementing new IT systems and strategies. • Promoting the organization’s website and services on social media platforms. • Communicating regularly with executive management on information technology issues.

Led mission-critical IT operations supporting aviation ground services across major airports. Oversaw data centers, system uptime, and service reliability under strict aviation SLAs, enhancing technology standards and operational continuity.

Managing Taif Customers Service department for Makkah & Taif Cities Business Unit “MTCBU” which includes three sections as following: · Front offices Section, · Back offices Section, · Key Accounts Section. Roles & Responisblites : · Oversees water utility billing, meter reading, and customer accounts and resolves related issues. · Plans, organizes, and directs the work of the Customer Service department staff to ensure the NWC’s goal of providing excellent customer service is achieved. · Receives and responds in a professional manner to customer complaints and inquiries; works with various departments to resolve difficult and complex customer issues. · Reviews procedures and proposes changes to billing. · Manages meter reading routes, methods, procedures, and processes, including maintenance, repair, and the replacement of meters. · Evaluates effectiveness of current water metering processes · Preparing complex reports and analytical documents for review by various audiences including the Board of Directors.

Managing ICT Infrastructure for Makkah and Taif Cities Business Unit (MTCBU), Which includes Systems support, Network support and SCADA support.

Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. 1. Engineering of SA-related solutions for various project and operational needs. 2. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. 3. Install and configure systems such as supports Exchange infrastructure applications. 4. Develop and maintain installation and configuration procedures. 5. Contribute to and maintain system standards. 6. Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale. 7. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. 8. Perform regular security monitoring to identify any possible intrusions. 9. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. 10. Perform regular file archival and purge as necessary. 11. Create, change, and delete user accounts per request. 12. Repair and recover from hardware or software failures. Coordinate and communicate with impacted customers. 13. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary 14. Upgrade and configure system software that supports Exchange infrastructure applications per project or operational needs. 15. Maintain operational, configuration, or other procedures. 16. Perform periodic performance reporting to supp

responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

Executive Program (May~ August 2020)

Revived Deanship of Students Affairs Award for the students Activity (2002-2003).