Mairis Kivi

Chief Operating Officer @ Debt Busters

About

I translate big-picture strategic goals into clear, actionable day-to-day steps by building processes that drive continuous improvement. I’m passionate about understanding what truly drives team performance and creating environments where individuals can do their best work. With a proactive, solutions-oriented approach, I identify bottlenecks, streamline workflows, and tackle complex problems in ways that improve efficiency and momentum. My working geniuses are Tenacity and Enablement—I thrive on seeing things through to completion and ensuring others have the support they need to get started and stay aligned. I bring energy to removing obstacles, connecting people, and providing the “human glue” that holds projects together. At my core, I’m a self-starter with a strong eye for improvement and automation—and, quite simply, I get sh*t done.

Country

Australia

City

Sydney

Industry

Financial Services

Skill

English, Credit Analysis, Written Communication, Communication, Financial Statements, Attention to Detail, Business Development, Business Strategy, Business Planning, Business Process Development, Analytical Skills, Financial Services, Process Improvement, Customer Service Management, Insolvency, Finance services, Team Leadership, Customer Service, Microsoft Office, Sales Management

Experience

Chief Operating Officer

Debt Busters

2023-7 - Present · 3 yrs 3 mos

As Chief Operating Officer, I focus on ensuring processes and workflows run seamlessly across the organization, enabling teams to operate with clarity and efficiency. My role involves shaping structure through role creation and organizational redesign, while being an instrumental part of the leadership team. Working closely with our co-founders and partnering across departments, I help align strategy with execution so the company can scale effectively and deliver lasting impact.

Sales & Support Manager

Debt Busters

2021-9 - 2023-7 · 1 yr 11 mos

Sydney, New South Wales, Australia

As a Sales & Support Manager, I was responsible for overseeing the performance of two teams comprising over 10 members. I provided assistance to team members with complex cases and challenging clients, managed the sales pipeline, and conducted regular performance reviews.

Customer Service Team Lead

Debt Busters

2019-5 - 2021-9 · 2 yrs 5 mos

Sydney, New South Wales, Australia

As Customer Service Team Lead, I was responsible for leading and expanding Customer Support team, developing workflows, communication of automation, process streamlining and handling difficult client enquiries.

Debt Management Consultant

Debt Busters

2017-7 - 2019-5 · 1 yr 11 mos

Sydney, Australia

As a Debt Management Consultant, I was responsible for responding to inquiries and assessing clients' suitability for debt management plans. For qualified clients, I guided them through the entire process, from initial contact to the acceptance of proposals by creditors. This role required effective management of a client pipeline and collaboration across teams. I consistently achieved my personal KPI for 18 consecutive months, with our most critical KPI being the number of clients assisted.

Derivatives Controller

Gunvor Services

2016-2 - 2017-5 · 1 yr 4 mos

Tallinn, Estonia / Geneva, Switzerland

I was responsible for the accuracy of transactions using derivatives instruments, keeping company's General Ledger in order, entering/correcting transactions, reconciliation with clearing houses, correcting discrepancies, reviewing and preparing management reports for financial decisions.

Sales and Trade Support Representative

APL

2014-9 - 2016-2 · 1 yr 6 mos

Tallinn, Estonia

Student Manager

Southwestern Advantage

2013-9 - 2015-9 · 2 yrs 1 mo

California, Estonia

Selling educational books door-to-door to American families Managing own business, working 70hrs per week Providing chosen students with necessary technical and mental preparation for the program Supporting and coaching students throughout the summer.