Maik Nestler

- Responsible for Technical Support across the German region. - Evaluate and implement processes to optimize operations and improve cross-functional collaboration. - Ensure the company’s technological support structure is driving the business forward with minimal expenditures. - Close cooperation with the Product Management Team to ensure that our products meet high quality standards and regulatory requirements in the market. - We as Team want to actively seek out the opportunity to deliver more than the standard. - We want to change the world for the better by creating a more sustainable, electrical future

- Deliver technical support to Volvo, Polestar contractors and independent workshops within the designated region serviced by the BSC TS Hub. - Strategise effective solutions to complex, technical vehicle and system problems while maintaining a focus on improving quality and consolidating costs. - Evaluate current procedures to identify training deficiencies and develop strategies to eliminate them. - Represent the company as a technical specialist when liaising with sales companies as well as with the central organisation. - Optimise processes by evaluating current procedures and developing alternatives. Especially with a focus to the future of electrification and direct customer relations. - Apply Lean methodology to improve cross-departmental collaboration.

- Assessed complex technical problems to provide targeted technical support and recommendations. - Formulated operational solutions to improve quality, mitigate costs, and increase efficiency. - Apply Lean methodology, identify training deficiencies and optimise processes. - Partnered with colleagues as part of the Support Team to serve clients.

- Investigated vehicles to diagnose and repair vehicle and electronic issues. - Informed customers about vehicle issues, explaining costs and timelines of potential repairs. - Oversaw all technicians on staff, coordinating the weekly schedule to optimise production. - Performed test drives of vehicles to ensure full functionality of components and systems.

- Executed routine, scheduled maintenance services. - Installed timing belts. - Diagnosed vehicle issues, removing and replacing engines, gearboxes, tires, shocks and brakes to restore operation.