Maik Lischka

- Processing inquiries from EMEA and APAC countries and creating tickets in Service Now tool - Checking and assigning permissions, roles, certifications, identities in cloud IAM - Active Directory - Azure AD & Azure AD Connect - VMware Client + Host Support ESXi - Installation and configuring Hardware / Software - Troubleshooting via telephone and remote tool VNC - Microsoft Endpoint Manager / Intune - SAP netweaver - HVD / VDI (Citrix Workspace Support / Director, VMware Client Support ) - 1st and 2nd Level Troubleshooting - 365 Office - SAP 4 / Hana Enterprise Management Support

Responsible for key vendors RSA, Trend Micro Deutschland, VMware - Creating & Following-up on quotes - Generating and submitting quotes for vendor via platforms VMware, RSA, Trend Micro - Supporting reseller and customer regarding SLA - Collaborating effectively with Sales team and Team leader in order to optimize required sales processes - Implementing new data of reseller, customer, end-user in ERP - Updating data on Microsoft Dynamics AX - Providing resellers with information and new features - Negotiating contracts with resellers - Cooperating with Key Account Manager to achieve a common goal - Working on SAAS - Platform Iasset to realize purchase orders - Qualifying leads and interacting with potential customers

- Processing high-volume calls and emails on a daily basis - Supporting consumers, customers and business owners from the DACH-Region - Building long-term relationship with new customers - Understanding and maintaining Business value related to the SLA - Improving the service quality to lead every customer on a higher satisfaction level - Receiving and responding inquiries related to products, orders, returns, promotions, payments, terms and conditions, online platforms and applications - Submitting requests to proper department in order to solve occuring problems in the business area Marketing, Sales, Finance, Data & Order, Technology - Troubleshooting issues and Technical 1st – Line-Support

- Processing inquiries from customers - Supporting German and Austrian customers via email and telephone - Informing customers about new product features - Fixing Windows errors (Browser IE x.x.x, Firefox, Google Chrome) - Creating and configuring accounts on AS 400 platform - Troubleshooting printer/peripheral devices issues

- Conducting interviews face to face and via telephone - Recording and editing interviews - Transfering and transcribing data - Writing scripts for upcoming auditions - Organising meetings and managing the schedule

- Inspecting delivery vehicle - Loading and unloading goods - Preparing cargo for a secured just-in-time delivery - Collecting payments via scanner & mobile computer - Informing customers about new products & features - Resolving complaints from customers - Route planning

- Scanning items for shipment - Preparing and packaging goods - Inspecting & maintain scanning devices