Maida Chong

Providing exceptional service while building win-win relationships with satisfied rental owners and tenants who have found their home.

 Maintained > 95% revenue retention by providing individualized case studies and excellent response & follow up turning difficult customers to risk management education opportunities  Proactively maintained happy customers with thorough analytical policy-estimates saving average 5 to 40% in policy premium  Utilizing 3 languages to meet customer needs: English, Mandarin, Cantonese Chinese  Administering agency’s Facebook page

Managed properties while building win-win tenant-landlord relationships. Housed 5 families via 2 rental dwelling properties yielding > 98% rental retention rate.

Standardized documentation and drawing control process  Affected customer change requirements into department specific drawing changes  Designed efficient die tooling for forging parts saving repeated tooling repair costs  Satisfied aerospace industry clients included Boeing, McDonald Douglas, Northrop-Grumman  Adapted from Drafting Board design to Computer-Aided Design  Effectively minimized production time waste through accurate and efficient inter-departmental communication

Executed drawing design changes per customer specification for the computer networking firm  Updated hardware and hard copy documentation for all design changes

Courses included: 2 years of Physics, 1 year of Economics, and Psychology, and 1 year of History. Senior project was Designing and creating the 4th dimension of a 4-D Robotic team project, the robotic-claw. The aluminum claw was driven by hydraulic cylinders powered by electrical impulses sent via a control unit.