Mahmoud El-Eshmawi

ISBE Board

Minority Business Association • Managed and maintained the MBA listserv, ensuring accurate and timely distribution of newsletters, weekly meeting reminders, and essential updates to 100+ members, improving overall communication efficiency • Organized and executed a successful mentor/mentee social event, coordinating all logistics including budget management, venue reservations, and attendee engagement, leading to an increased feeling of community within the club • Led the creation and distribution of event surveys and virtual event links, gathering valuable feedback and facilitating seamless virtual experiences which led to an increase in attendance of 25% across all virtual events

Analytics • Developed and deployed a targeted survey to 100+ Chicagoland college students and recent graduates, providing critical data on demographic trends to enhance a Chicago professional soccer team's marketing strategies • Conducted in-depth qualitative demographic growth analysis, identifying key underserved segments, which informed strategic marketing recommendations to increase fan engagement and reach the stadium's critical mass • Collaborated directly with a Chicago professional soccer team's marketing team to refine and present findings, leading to the adoption of new marketing strategies that better aligned with identified growth areas

Assist multiple K-12 students in weekly sessions with exploring their passions, undertaking exploratory journeys, and cementing academic knowledge.

• Enhanced customer experiences by efficiently managing the order and checkout process, serving over 200 customers daily with a friendly demeanor and accuracy in a high-volume, fast-paced environment • Led quality control initiatives that reduced order errors by 15%, ensuring all customers received correct and prompt service • Played a key role in achieving the #1 ranking for our location in New York City based on customer satisfaction, implementing feedback-driven improvements that boosted satisfaction ratings by 30%