Mahmoud Soliman

Managing overall operations and assisting in outlining departmental goals and targets to ensure a continuously improving customer service experience as well as the achievement of financial performance goals • Assuring the accurate and efficient standard operations procedures • Supporting team members in handling guest requests and enquires to ensure a positive outcome • Ensure a consistent, high level of customer service • Drive sales revenues and promote hotel services and facilities for up-selling opportunities • Monitor the appearance, standards and performance of the Team with an emphasis on training and teamwork • Demonstrate positive leadership characteristics to inspire the team to meet and exceed standards • Conduct training programs on an ongoing basis as well as the on-boarding of new colleagues • Follow company brand standards and review of collateral for continuous improvement