mahmoud ragab

I’m Mahmoud Ibrahim Ragab, a dedicated and performance-driven Retail Store Manager with more than 15 years of hands-on experience in the optical and luxury retail industry across Saudi Arabia and Egypt. Currently serving as Senior Store Manager at Fakeeh Vision, I oversee operations across multiple branches in Riyadh and Jeddah. I lead high-performing teams, optimize customer experience, drive sales KPIs, and ensure each store maintains premium brand standards. From inventory accuracy to staff development, I manage every aspect of retail performance — ensuring growth, consistency, and operational excellence. Previously, I spent over 6 years with MAGRABI Retail, where I successfully managed a high-volume optical store, regularly surpassing sales targets. My approach combined customer-centric service, loss prevention controls, and visual merchandising mastery, while effectively using SAP and POS systems to manage transactions and loyalty programs. Starting my career as a Senior Optician, I built my expertise from the ground up — consulting with clients, managing lens/frame fittings, and supporting store operations. This unique combination of technical optical knowledge and strategic leadership gives me a competitive edge in managing complex retail environments. 💡 Core Strengths: Multi-Store Retail Operations Sales Performance & KPI Analysis SAP ERP & POS System Expertise Team Coaching & Staff Scheduling Inventory Management & Auditing Visual Merchandising & Brand Standards Customer Service Excellence Leadership, Training, & Presentation Skills I hold a Diploma in Optics from the Technological College of Optics in Cairo, and have completed extensive training in luxury retail, customer journey, leadership, and product knowledge (Rodenstock, Essilor, Pentax, Zeiss). I also bring strong digital competency in CRM systems, Microsoft Office, and retail analytics tools. Now open to new challenges, I’m seeking to contribute my retail leadership expertise to dynamic organizations in the GCC region — where innovation, service, and results matter.