Mahmoud Medhat

Experienced and target-driven Debt Collection Agent specializing in the recovery of overdue payments for major UAE banks including RAKBANK and First Abu Dhabi Bank (FAB). Skilled in managing high-volume accounts, negotiating repayment plans, and ensuring compliance with UAE financial regulations. Key Responsibilities: Managed and followed up on delinquent accounts for RAKBANK and FAB Bank, including personal loans, credit cards, and auto loans. Conducted outbound calls and maintained communication with customers to negotiate payment arrangements. Achieved monthly collection targets while maintaining high standards of professionalism and customer service. Utilized CRM systems to track customer interactions, update payment statuses, and escalate complex cases when required. Advised customers on payment options, legal consequences of non-payment, and settlement offers. Liaised with legal teams and external agencies to initiate legal action on non-cooperative accounts, where applicable. Ensured all collection activities were carried out in compliance with UAE Central Bank guidelines and internal policies. Key Achievements: Consistently exceeded monthly recovery targets by 90% for consecutive quarters. Reduced NPL (Non-Performing Loan) ratio on assigned portfolios through strategic follow-ups and settlements. Recognized for maintaining a high call quality score and delivering excellent customer engagement. Skills: Debt Recovery | Customer Negotiation | Collections Strategy | CRM Tools | UAE Banking Compliance | Target Achievement | Account Management

Analytical warehouse Supervisor with over one year of experience managing multi-million dollar stock portfolios. Expert in cycle counting, variance analysis, and supply chain optimization. Proven ability to implement automated tracking systems that reduce discrepancies and improve order fulfillment speed. Highly proficient in ERP software (SAP) and advanced Excel data modeling. ​Perform regular physical audits and cycle counts to ensure WMS alignment. ​Investigate and resolve stock discrepancies and root causes of shrinkage. ​Generate demand forecasting reports to prevent overstocking or stockouts. ​Collaborate with Procurement and Warehouse teams to streamline receiving protocols. ​Monitor KPIs such as inventory turnover ratio and accuracy rates.

Detail-oriented Warehouse Operator in high-volume distribution centers. Expert in inventory management, order picking, and operating heavy machinery including forklifts and reach trucks. Proven track record of maintaining 100% safety compliance while consistently meeting or exceeding daily picking quotas. Skilled in using WMS (Warehouse Management Systems) to track shipments and ensure stock accuracy.

Dedicated Customer Support Specialist with 1 year of experience in fast-paced environments. Proven track record of resolving complex technical issues and maintaining a high CSAT (Customer Satisfaction) score. I specialize in empathetic communication, rapid problem-solving, and utilizing CRM tools like Zendesk and Salesforce to streamline the user experience.