mahmoud kasem

Ù ØµØ | Ù Ù Ù Ø Ø ØµÙ Ø Ø ØªØ Ø Ù Ù

About

After Finishing the Human Resources diploma and MBA program which both offered a combination of eLearning, studies and classroom training, I can proudly say that I have gained the needed knowledge to handle the tasks in big, medium or small sized company, going through the most effective management styles in different management situations,understanding the demands and expectations that employees, colleagues and upper management present and the ability to navigate and understand projects are therefore of extreme importance for the modern manager,my objective is seeking a promising career to gain experience in a well-established Corporation where my personal skills can be developed and applied in order to participate in the advancement of such Corporation..

Country

egypt

City

egypt

Industry

human resources

Skill

english, microsoft word, microsoft office, microsoft excel, customer service, powerpoint, outlook, research, windows, public speaking, strategic planning, teaching, human resources, negotiation, employee relations, recruiting, coaching

Experience

Ù ØµØ | Ù Ù Ù Ø Ø ØµÙ Ø Ø ØªØ Ø Ù Ù

service delivery agent

aero service egypt

2008-7 - 2009-1 · 7 mos

technical support advisor

teleperformance

2012-5 - 2013-1 · 9 mos

* oResponding to customer calls and emails relating to their technical issue and resolved on call. * Keeping up to date on latest trends and solutions in technology-related matters. * o Diagnosing and/or clarifying and/or resolving support requests. * o Co-ordinating, assisting and supporting technical staff. * o Recording all calls and questions relating to technical problems in the internal call database. * o Executing technical support functions for client server. * o Member in focus group for management improvement by using techniques to improve decision making such as Delphi and Stepladder technique.

technical support

xceed

2009-1 - 2009-6 · 6 mos

* o Technical support (order management and order resolution) including inbound & outbound calls, back office by using more than thirty tools for such scope of work. * o Recording, tracking all the transactions of the clients. * o Opening and closing cases concerning products and services * o Handling business for Clients Such as (Quote to cash). * o Reporting to seniors and team leaders. * o Tracking the validation of the orders including(changing, cancelling and expediting)

admiration assistant and customer services representative

sgg system

2006-11 - 2008-6 · 1 yr 8 mos

* o Developing new forms and tracking system to make the work more efficient. * o Presenting and advising the Clients with the company Equipment’s offers of Instruments & Surveying soft. * o Documenting, Coordinating, tracking delivery of equipment to the clients. * o Prepare monthly sales report.