Mahmoud Dilshad

Troubleshooting and resolving application access issues for users, including Outlook and other critical applications. Verifying user membership in security groups within Azure Entra ID to ensure proper access permissions. Coordinating with the Active Directory (AD) team to add users to the necessary security groups, facilitating seamless access to required applications. Providing timely support and maintaining clear communication with users to ensure their issues are resolved promptly. Assisting users in deploying applications through the company portal, ensuring they have access to the necessary tools and resources. Analyzing and managing end-user incidents, identifying root causes, and implementing effective solutions to minimize recurrence. Supporting new employees by creating and sending Technical Assistance Plans (TAPs), guiding them through the necessary steps to become fully operational. Assisting new employees with password resets, providing clear instructions and support to ensure secure account access.

Production Lead: Supervised daily floor operations to keep production on track, making sure the team hit targets without compromising on quality or safety. Maintenance & Upkeep: Handled routine machine checks and preventive maintenance to catch issues early and keep downtime to a minimum. Technical Troubleshooting: Acted as the first point of contact for equipment hiccups, quickly diagnosing and fixing problems to get the line moving again. Logistics & Flow: Managed the movement of materials and supplies to ensure the floor never stalled due to inventory gaps. Process Improvement: Regularly audited workflows and updated SOPs to make daily tasks safer and more efficient for the crew.