Mahla Sheikhshoaei
Assistant Data Analyst @ NASA ASRS
United States
San Jose
Airlines/Aviation
Passenger Services, Airport Operations, Airport Customer Service, Airport Safety Awareness, Aviation Safety Reporting Systems, Sales Operations, Aviation Security, Aviation Regulations, General Aviation, Customer Relationship Management (CRM), Accounting, Analytical Support, Remote Work, Self-Management, Team Collaboration, Time Management, Records Management, Data organization, Documentation, Data Privacy
Experience
Assistant Data Analyst
NASA ASRS
San Jose, California, United States
Analyzed, coded, and processed confidential aviation safety reports for NASA’s ASRS program. Conducted detailed narratives reviews and data entry, ensuring accuracy and compliance with FAA reporting standards. Collaborated with team members to maintain data integrity and confidentiality across all projects. Applied aviation terminology and analytical thinking to identify and categorize key flight events.
Sales Associate
Nordstrom
San Jose, California, United States
Generated $500K in sales in 6 months through client relationships and solution-based selling. Delivered consistent, high-quality customer service in a fast-paced retail environment. Processed transactions, orders, and returns accurately maintained organized records and follow-up. Collaborated with team members to meet daily goals and support smooth store operations.
Airport Information Desk Assistant
Sacramento International Airport - Sacramento County Department of Airports
Sacramento, California, United States
Assisted passengers with directions, terminal navigation, and general airport inquiries to improve the traveler experience. Provided support with check-in kiosks and baggage areas during busy travel periods. Worked with airport staff and volunteers to maintain smooth and safe terminal operations. Proactively assisted families, first-time travelers, and passengers needing additional support.
Education
San José State University
Aeronautics/Aviation/Aerospace Science and Technology, General
Minor in Busines
Mahla Sheikhshoaei's Contact Information
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