mahjabeen tariq

I was responsible for rental day to day operation including sales, customer service, Head office reporting , Lease and rental Agreement

Supervising the team of 5 staff and dealing with day to day customer queries and Customer complaints. Complete, review and submit various reports to head office including Revenue Monthly Summary Report. Leading front back office operations by conveying the correct message to the concern departments Respond to inquiries from clients about the availability and cost of vehicles keeping the telephone demeanor Take reserve Explain the conditions of rental or lease, complete customer's paperwork Supervising corporate client’s leases generating the lease in system using Armada by the co-ordination of sales team.

*  Greet customers, complete necessary rental or parking information, disclose rates, terms and conditions of rental and obtain customer signatures while using effective sales techniques to encourage customers to utilize service options. *  Receive telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel or take messages. *  Complete, review and submit various reports to Manager including Revenue Monthly Summary report. *  Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions. *  Balance money in counter drawers, retrieve amount of money collected during shift, complete deposit slip and place money in safe. *  Enter and maintain information in location log *  Maintain cleanliness of the rental office area and perform associated custodial duties. *  Complete Car exchange requests in Computer system. *  Perform related responsibilities as assigned or required.

* Provide world class customer service by managing the rentals and returns process, in compliance with Companies policies and procedures. Personally greets customers using a pleasant greeting, assist in answering questions in a friendly manner. Resolve customer issues and concerns professionally using effective customer service techniques. * Effectively communicate and offer ancillary products and services to enhance customer’s travel experience * Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle up selling. * Answer telephone calls in a timely manner in accordance with best practices and policy standards * Qualify and process customer rentals with accuracy and attention to detail * Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental * Hands of experience till date on Armada.

Looking forward for an opportunity in a challenging environment, where I can utilize my skills in contribution effectively to the success of the organization and also for the improvement of my personal skills. Certificate holder from American Consulate regards on being the part of English micro scholarship Program for 2 years Certified of accounting software Tally ERP from Ministry of Education, Dubai One Year ADVANCE DIPLOMA IN COMPUTER Microsoft office and computer applications. Having experience in admin and customer service and confident in achieving targets. Determination and sincerity being the buzzword for achieving goals and a commitment as well. Certified of First Aid services from Dubai Ambulance Department Certified of accounting software Tally ERP from Ministry of Education, Dubai Employee of the year for 2011 & 2012 for excellent Customer Service at Dubai Metro Certified Dubai Metro Train Driver (World Longest Driverless Train) Activities and Societies: none