Maher Dabbagh

responsible for driving national sales and commercial success for our premium Sintered stone surfaces. Leading the national sales team, I develop and implement strategic initiatives to expand market presence, strengthen customer relationships, and achieve ambitious revenue targets. My focus is on optimizing commercial performance and ensuring Smartstone's continued leadership in the Australian market.

- Formulated strategic initiatives aligned with company objectives to drive accelerated growth. - Inspired and motivated the team to surpass sales goals and achieve outstanding results. - Travelled to various companies to negotiate substantial sales deals and contracts. - Identified, spearheaded, and supported continuous improvement projects aimed at delivering exceptional service and ensuring customer satisfaction throughout the organisation. - Addressed customer feedback in a professional and constructive manner. - Engaged in product training, conducted demonstrations, implemented consumer awareness campaigns, enhanced branding efforts, and executed acquisition initiatives to boost awareness and revenue generation. - Presented product demonstrations to highlight the benefits and advantages to potential customers, fostering a desire to make purchases. - Attained sales goals and service targets by cultivating and securing new customer relationships. -Developed and nurtured relationships with customers and the community to establish long-term business growth. - Managed accounts to retain existing relationships and expand business share. - Aligned company objectives with customer outcomes, leading to increased satisfaction through the automation of contact management systems.

- Cultivated productive relationships with business representatives and closely consulted to uncover needs and match them to available solutions. - Delivered sales presentations and pitches to clients, upper management, and junior sales associates for demonstration. - Sold new products and services and developed new accounts to maximize revenue potential. - Closed business deals with partner businesses, resulting in an 85% increase in company profits. - Mentored junior account management professionals to develop skills and increase company revenue. - Contributed to annual revenue goals by selling new services and developing new accounts.

- Identified and pursued lucrative business opportunities to drive new company revenue and enhace profitability. - successfully negotiated and finalized long-term agreements with new clients in the assigned territory. - utilized various chanels such as telephone, email, and in person enquiries to reach out to potential customers. - Established strong relationships with key decision makers within customers organizations to foster growth and ensure customer retention . - generated new business through targeted marketing initiatives and strategic plans . - developed innovative proposals, contracts, and streamlined procedures to attract more clients and improve operational efficiency. - Acted as Representative for the company , effectively promoting products at conferences and industry events . - Conducted thorough client research, identifying opportunities for account growth, account penetration, and market expansion.

- Worked collaboratively with management and fellow supervisors to coordinate operations and meet ambitious schedule targets. - Maintained meticulous records and logs of work completed, as well as materials and equipment utilized. - Supervised employee attendance records, managed payroll, and facilitated the procurement of new materials for work sites. - Assessed the strengths of team members and assigned tasks accordingly, taking into account their expertise and background. - Implemented an onsite safety program and conducted comprehensive training for team members to minimize the occurrence of injuries. - Acted as a liaison with subcontractors to ensure smooth progress of work. - Generated fresh sales leads to consistently achieve and surpass monthly sales goals. - Boosted sales performance by managing the entire sales cycle, from initial lead processing to conversion and successful closure.

Cafe Owner: Business management Financial planning Operations management Marketing and promotion Customer service Staff hiring and training Inventory management Menu development Vendor and supplier management Budgeting and cost control Strategic planning Quality control Regulatory compliance Problem-solving Leadership Head Barista: Coffee preparation and brewing techniques Latte art Menu knowledge and customization Customer service Espresso machine operation and maintenance Coffee bean selection and grinding Milk steaming and frothing Quality control Drink recipe development Inventory management Team leadership and training Attention to detail Time management Communication skills Multi-tasking

December 2009 – October 2015 Cargo Export: Planning & Loading Officer • Loaded, stowed and unloaded baggage, cargo & freight, and submitted completed documentation to management • Transported cargo between terminals and aircraft • Met all safety procedures of the airlines and warehouse, in compliance with aviation standards • Resolved issues on behalf of customers, warehouse stalk-holders and carriers.

Department Manager • Trained and developed new associates on POS system & sales • Completed profit and loss performance reports. • Implemented a new ordering process and identified poor work habits to improve process effectiveness. • Increased sales volume by 35% in less than 3 month period • Conducted store inventories once per quarter • Generated repeat business via exceptional customer service • Stocked and replenished merchandise according to store merchandising layouts