Mahbub Murshed

-Provided Consultancy on Supply Chain Process optimization for Chemical, Automotive and Healthcare service providers to the oil and gas industry. -Collaborated with healthcare provider to streamline procurement processes and reduce costs. -Conducted regular audits of planning processes to identify and implement continuous improvements. -Collaborated with R&D teams to ensure the timely introduction of chemical products to the newer targeted industry. -Provided preparation plans for client Audits to follow safety, environmental, and regulatory standards. -Developed Procure-to-pay Strategies. -Collaborated with cross-functional teams to identify cost-saving opportunities and improve overall supply chain efficiency.

-Developed and executed strategic sourcing strategies, resulting in a significant reduction in procurement costs. -Led cross-functional teams to negotiate contracts with key suppliers, achieving favorable terms and conditions. -Implemented a supplier performance management system, improving on-time delivery and quality standards. -Oversaw end-to-end procurement processes, including RFQs, RFPs, and contract management. -Led supplier selection and evaluation processes, ensuring adherence to quality and performance standards. -Developed cost-effective solutions for supply chain processes. -Implemented supplier risk management processes to mitigate potential disruptions in the supply chain. -Ensured supply chain processes meet legal requirements and standards. -Improved the overall supply chain performance and oversaw for any potential required changes to the process based on market trends and local/global situations. -Formalized supplier Audits based on supplier category. -Formalized quarterly business reviews for key suppliers based on but not limited to demand planning and forecasting of ongoing operations keeping in mind potential future business.

-Managed supplier relationships for logistics services, negotiated contracts, and ensured on-time delivery of goods & services for F&B suppliers, Catering, Facilities and various Infrastructure suppliers. -Oversaw the procurement of travel services, including negotiation of rates with travel agencies, and ground transportation providers. -Led the sourcing and management of hotel accommodations for corporate events, optimizing costs and guest satisfaction. -Implemented a centralized vendor management system, improving communication and collaboration with logistics, travel, and hotel suppliers. -Negotiated contracts with logistics providers to optimize transportation costs and improve delivery times. -Managed relationships with travel agencies, airlines, and hotel chains, ensuring cost-effective travel solutions for corporate clients. -Enhanced the existing centralized booking system by streamlining the travel procurement process. -Conducted regular supplier evaluations and performance reviews. -Led the sourcing and procurement of hotel accommodations for corporate internal clients. -Negotiated contracts with hotel to secure favourable rates. -Collaborated with cross-functional teams to ensure seamless integration of travel and hotel accommodations. -Conducted regular market analyses to identify cost-saving opportunities and emerging trends in hotel sourcing.

-Developed and implemented a comprehensive supplier management strategy, resulting in a considerate improvement in supplier performance. -Negotiated contracts with key chemical suppliers, ensuring favourable terms, cost-effectiveness, and quality standards. -Conducted regular supplier audits to assess compliance with safety, environmental, and regulatory standards. -Implemented a vendor performance management system, improving communication and accountability. -Implemented a risk management system to identify and mitigate potential disruptions in the chemical supply chain. -Collaborated with Operations R&D teams to qualify new chemical suppliers, ensuring alignment with quality specifications. -Conducted market analyses to identify cost-saving opportunities and emerging trends in the chemical industry. -Collaborated with suppliers to implement sustainable practices, including waste reduction and energy efficiency. -Conducted regular demand planning meetings with internal stakeholders and suppliers to discuss forecasts and mitigate potential issues. -Analysed historical data and market trends to identify opportunities for demand planning process improvements. -Led the sourcing and procurement of infrastructure components, including servers, networking equipment, and data storage solutions. -Established and maintained relationships with infrastructure suppliers, ensuring a reliable supply chain for critical IT projects. -Implemented cost-saving initiatives, reducing IT & infrastructure costs through strategic negotiations and vendor consolidation. -Conducted market analyses to identify opportunities for innovation and cost optimization in IT & infrastructure sourcing.

-Implemented and managed end-to-end P2P processes, resulting in a significant reduction in processing time. -Conducted system evaluations and recommended improvements to enhance P2P efficiency. -Collaborated with cross-functional teams to ensure seamless integration of procurement processes with financial systems. -Developed and delivered training programs to enhance user proficiency in P2P systems. -Managed the procurement of raw materials and components, ensuring a continuous supply to meet production demands. -Negotiated long-term agreements with strategic suppliers, resulting in cost savings and improved reliability. -Collaborated with production planning to optimize inventory levels and reduce lead times. -Conducted market research to identify new suppliers and evaluate existing vendor performance. -Analyzed procurement data to identify trends and opportunities for cost savings. -Assisted in the development and implementation of procurement policies and procedures. -Coordinated with internal stakeholders to ensure alignment between procurement activities and organizational goals.

-Handled end-to-end P2P processes, resulting in a significant reduction in processing time. -Conducted system evaluations and recommended improvements to enhance P2P efficiency. -Collaborated with cross-functional teams to ensure seamless integration of procurement processes with financial systems. -Developed and delivered training programs to enhance user proficiency in P2P systems. -Collaborated with production planning to optimize inventory levels and reduce lead times. -Conducted market research to identify new suppliers for buy house purchases and evaluate existing vendor performance. -Coordinated with internal stakeholders to ensure alignment between procurement activities and organizational goals.

-Developed and implemented quality assurance guidelines for telemarketing campaigns. -Monitored live calls and provided real-time feedback to representatives to enhance sales and customer interaction. -Conducted root cause analyses for quality-related issues and recommended process improvements. -Collaborated with the sales management team to align quality objectives with overall business goals. -Assisted in training new telemarketing representatives on product knowledge, script adherence, and effective sales techniques. -Generate and present regular reports on key performance indicators and areas for improvement.

-Conducted outbound calls to existing and potential customers to promote products or services, generate sales leads, and meet sales targets. -Built rapport with customers and establish strong relationships to understand their needs, preferences, and purchasing behavior. -Provided product information, answer questions, and address customer inquiries or concerns in a professional and courteous manner. -Identified upselling or cross-selling opportunities based on customer needs and preferences, and effectively communicate product features and benefits. -Utilized sales scripts, training materials, and sales techniques to engage customers and persuade them to make purchasing decisions. -Maintain accurate records of customer interactions, sales activities, and sales leads in databases. -Collaborated with sales and marketing teams to develop strategies, campaigns, and promotions to drive sales and achieve revenue goals. -Met sales targets, quotas, and performance metrics, including call volume, conversion rates, and revenue objectives. -Stayed informed about industry trends, competitor activities, and market developments to identify opportunities for business growth. -Adhered to company policies, procedures, and compliance standards while ensuring ethical and professional conduct in all interactions with customers.

-Supported Clients' questions, concerns, and issues, and provided accurate and timely resolutions. -Assisted clients with product inquiries, order processing, billing inquiries, and technical support issues. -Troubleshooted problems and provide step-by-step instructions to help client resolve issues with products or services. -Utilized company systems to document Client interactions, log inquiries, and track resolutions. -Followed company policies and procedures to ensure consistency and compliance in handling clients inquiries and requests. -Escalated complex or unresolved issues to appropriate departments or supervisors for further investigation and resolution. -Maintained a positive and professional attitude in all Client interactions, demonstrating empathy, patience, and understanding. -Identified opportunities to upsell or cross-sell products or services based on client needs and preferences. -Stayed up-to-date on company products, services, promotions, and policies to provide accurate information to Clients.

• Assisted in the inspection, evaluation, and documentation of used metal equipment and machinery. • Reviewed technical specifications and condition reports to support repair or reuse decisions. • Collaborated with engineers and technicians to ensure compliance with quality and safety standards. • Supported the preparation of reports and records for internal reviews and client handovers. • Gained hands-on experience in identifying wear, defects, and usability of industrial metal components.

-Supported the recruitment process by posting job openings and managing candidate communication. -Assisted in benefits administration, including open enrolment and resolving employee inquiries. -Maintained HR files and records in compliance with legal requirements. -Coordinated employee events and activities to foster a positive workplace culture. -Coordinated employee training programs and maintained training records, -Assisted in the employee recognition program, enhancing employee morale and engagement. -Conducted surveys on employee satisfaction in the segment of WESTERN GECO.