Magriet Roos

I oversee daily operations, including compliance and risk, analytics and reporting, consulting services, strategic and digital business transformation and innovation. I conduct business analysis and delivered business case for marketing campaign replacement solutions for clients. I facilitate change management, inspire excellence, and work strategically to drive measurable results. I identify the methods to improve quality, efficiency and productivity, reduce costs, increase profits, and improve control measures. Key Contributions: ♦ Ensured smooth transition by uncovering and mitigating potential conversion risks and minimising the impact on business, users, and customers. ♦ Identified business needs and delivered effective fit for purpose business solutions to resolve complex problems promptly. ♦ Managed technology projects from inception to completion within time and budgetary constraints delivering business value. ♦ Developed continuous improvement strategies for systems and process aimed at streamlining overall operations.

I delivered strategic leadership and guidance to retail, financial services, construction, insurance and public sector executive clients across ANZ with a keen focus on delivering value, increasing client satisfaction and retention. I worked collaboratively with the leadership teams and executed business transformation and leadership strategies. I supported Account Executives with the executive member pre-sales activities, ongoing relationships, and $3M annual service renewals. I engaged assigned Executive Program members and coordinated Gartner resources in delivering critical business priorities. I executed member and prospect workshops and presentations (e.g., strategy, the business value of IT, High-performance team, digital ambitions). I spearheaded round table and local Executive Programs Events from start to finish, leveraging internal support and driving collaboration. I analysed customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies. I delivered personal and relevant acquisition journeys to customers from the first touch to successful onboarding. I contributed to Gartner research, events, and regional activities to determine its information technology goals/objectives. I fostered robust relationships with client's and increased Gartner's sphere of influence at the highest levels. Key Contributions: ♦ Grew YoY business unit revenue by $50M (23% averaging growth) by participating in the '50 by 20' campaign. ♦ Regular Gold Coast Symposium, Academy for leadership development, and local briefing presenter (CIO Time Management, Innovation and Branding, Cost optimization, etc.) developing new Gartner content and achieving strong speaker scores. ♦ Promoted company and professional profile. ♦ Delivered presentations to more than large audiences on Gartner research, such as merging technology trends. ♦ Acted as Executive Programs Chair for successful Symposiums and co-chair for CIO forums.

I delivered strategic leadership and guidance to retail, financial services, construction, insurance and public sector executive clients across ANZ with a keen focus on delivering value, increasing client satisfaction and retention. I worked collaboratively with the leadership teams and executed business transformation and leadership strategies. I supported Account Executives with the executive member pre-sales activities, ongoing relationships, and $3M annual service renewals. I engaged assigned Executive Program members and coordinated Gartner resources in delivering critical business priorities. I executed member and prospect workshops and presentations (e.g., strategy, the business value of IT, High-performance team, digital ambitions). I spearheaded round table and local Executive Programs Events from start to finish, leveraging internal support and driving collaboration. I analysed customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies. I delivered personal and relevant acquisition journeys to customers from the first touch to successful onboarding. I contributed to Gartner research, events, and regional activities to determine its information technology goals/objectives. I fostered robust relationships with client's and increased Gartner's sphere of influence at the highest levels. Key Contributions: ♦ Grew YoY business unit revenue campaign. ♦ Regular South Africa Symposium, Academy for leadership development, and local briefing presenter (CIO Time Management, Innovation and Branding, Cost optimization, etc.) developing new Gartner content and achieving strong speaker scores. ♦ Promoted company and professional profile. ♦ Delivered presentations to more than large audiences on Gartner research, such as merging technology trends.

I directed a team of more than 48 IT professionals, 30 contractors and 24 indirect IT Operational staff servicing 3000+ colleagues across multiple sites in South Africa. Partner with the leadership team to support business strategies. I developed, tracked and controlled the development of annual operating and capital budgets for purchasing, staffing and operations. I delivered effective technology strategies and roadmaps, staff recruitment, development and retention. I coached and developed the IT team to ensure they were delivering against key business metrics. I developed detailed project plans, tracked daily deliverables against plans, and delivered effective solutions to mitigate issues. I monitored project progress continuously and developed detailed reports on measurable items such as milestones and delivery. I ensured ERP Implementation project delivery from inception to completion while administrating a project budget of $20M. I managed the R106M Opex budget and R30M Capex portfolio annually. I headed IT Steering Committee and delivered reports to the Executive and Board for informed decision-making. Key Contributions: ♦ Managed SAP synergy, business case evaluation, and transition projects within time and budgetary constraints. ♦ Executed continuous business improvement projects to reduce manual work and duplication within the business. ♦ Led continuous cost-saving initiatives to reduce electricity, communication, and infrastructure costs. ♦ Achieved savings of 37% over the last 3 years by delivering cost reduction strategies. ♦ Implemented formal governance based on the combination of COBIT, ITIL and VALIT. ♦ Lowered time consumption and standardised project management process by implementing PRINCE2 and PMBOK best practices.

I was responsible for the full scope of ICT for MKTB, managing a direct team of 8 people. Achievements • Implement formal governance process of an internal development team • Design and implementation of Financial and Management Information System

I was responsible for the marketing, implementation, customization, integration, training and support of their Customer Relationship Management (CRM) Software.

I was responsible for the marketing, implementation, customization, integration, training and support of ACCPAC and Vantive (Customer Relationship Management) solutions.

I was responsible for product control; this included training manuals, product assembly, product shipping and training. I was also responsible for customer support and call centre manager. Part of my duties was to do training and presentations across the world at the ACCPAC conferences in America, Canada, Asia and Africa.

I was responsible for Eskom and South African Airways Access Control Systems. My responsibility included all planning, design, development, implementation, training and support of the systems.