Ganesh K.

- Daily IT Operations: Managed IT operations across Penang and Kuala Lumpur, supporting 500-700 users. - Infrastructure Solutions Architect: Designed and deployed comprehensive IT solutions (servers, UPS, fiber networks). - Network Setup: Implemented network infrastructures, including Ruijie Cloud, Ubiquiti, TP-Link systems, Aerohive, Extreme Networks and Ubiquiti Rocket wireless coverage. - ISP Coordination: Planned, managed, and coordinated Tier 1 Internet Service Providers ISP (TM/TIME) and other ISPs in Malaysia for multiple internet leased line setups from greenfield sites to a mega structural building. - Support of networks and hardware by liaising with regional IT team in Singapore and also third-party vendors. - Deployment of CCTV/Surveillance system for the entire project site with complete setup – PIXELAB Solutions/HIK Vision. - Access Control & Security: Integrated systems with V-Watch Software, using Turnstiles/Facial Recognition Devices. - Provide design and implement wireless network coverage throughout the site – perimeter for outdoor Wi-Fi connectivity – Point to Point Ubiquiti Rocket solution with mesh receivers over poles. - Hardware & Software Management: Managed hardware upgrades (CPU, RAM, RAID), software installations, and patching. - Asset & Support Management: Provided IT asset management, troubleshooting, and global team escalations. - IT Management: Oversaw IT infrastructure across global sites, ensuring reliable operations. - System Maintenance & Security: Managed IT systems with a focus on Microsoft 365 and CATO VPNs, ensuring security and system performance. Training & Support: Onboarding/Offboarding process - Ticket & Incident Management: Ensured accurate tracking and resolution of support tickets. - Hardware & Software Setup: Assisted with hardware installations, configurations, and password resets. - Application Support: Supported Active Directory (AD), Intune, and MFA account management.

Responsibilities: - Usage of Zoho CRM to create modules from scratch. Eg; Uploading customer data, Inventory, Marketing, Zoho Finances, Products and Implementing Chatbot. - Usage of Pronto (ERP) System for accounts and outlet users. Eg; create user profile, updating Pricing and menu. - Managing and monitoring Firewall and NAS Storage. - Creating and maintaining email server. - Identified computer hardware and network system issues, performing troubleshooting techniques for remediation. - Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problem. - Manage POS, Inventory System and CCTV maintenance in all outlet's.

- Configure POLYCOM device for virtual conference between C-Level officers. - Utilize Transight software (by Cuscapi) to update and deploy POS system menu for all outlets. - Utilize Zeoniq software (cloud-based system) to update and deploy POS system menu for all outlets. - Renew and maintain Mail Server, DYNDNS and Domain subscription yearly. - Configure MikroTic Wireless AP device using Ubiquiti Unifi Controller. - Configure Skype Meeting for all users. - Develop policy for Firewall configuration (Watchguard Firebox). - Develope SLA (Service Level Agreement) of POS System for all outlets. - Handle installation of Win Server 2008, 2012, 2016 and perform backups. - Handle registration through MECAN application for Laser Barcode Scanner (Datalogic Quickscan) usage by outlets. - Oversee troubleshooting by Junior IT Exec for on-site support on NVR, DVR, iP Cameras, CCTV cameras, printers, networking, photocopier, WiFi Router, Network Switches, and etc. - Maintain and control IT assets & software licensing records of all outlets and headquarters. - Provide support for AutoCount and NAV system. - Successfully implemented several projects such as: • Wireless network restructuring across outlets and headquarters. • iCloud CCTV restructuring for outlets and headquarters. - Manage overall staff’s email server. - Configure, troubleshoot, and maintain web hosting & email hosting. - Handle and plan cost-saving strategy for IT inventory procurement. - In charge of IT Server Room maintenance. - In charge of POS system related hardwares complaint and replacement. Digital Signage - Deployment of DMB (Digital Menu Board), a centralised control system across all Malaysia outlets. - Digital Signage content management for Oldtown White Coffee using Super Sign CMS and Magic Info software.

- Performed hardware installations including configuring and rolling out upgrades for all departments - Manage office and outlet networking and troubleshooting/assembly hardware and software issues independently. - Support & Maintenance on Desktop, Notebook, Server, Printer, Broadband, Wireless Router, Modem, LAN & WAN Cabling. - General administration and clerical task. - Generate basis reports request by other departments. - Configure VPN modem and 3com router on requested outlet. - Monitoring, maintenance and troubleshooting on CCTV systems nationwide. - Manage video conference call for meetings. - Manage POS and Inventory System in all outlet’s; Responsibilities • Maintain office network configuration • Purchase and update computer asset • Update and pull outlet sales • On-call troubleshooting Gained Knowledge • Understanding Network diagram • Controlling hardware and software budget • Implementing new systems • Understanding of POS System - Multi remote desktop in single pc. - Multi-level share drive backup for each department. - Implement alternate freeware for Microsoft and other licensing products - Create mail user and file server access - Assist account department, warehouse department, marketing department & purchasing department on troubleshooting printer, photocopy, PC, and etc.

1. Programming Advance Retail Program to all system units for the entire organization (management, cashiers and etc.). 2. Database backup of daily sales report, Program SQL Server & Seagate Crystal Report. 3. Work on network connection for all management and supermarket system unit. 4. Provide support for new branches – setting up from initial IT setups to entire networking system. Branches that have been supported: Mercato De’ Mart, Sri Hartamas (Home Branch) Bintang Hypermarket, Shah Alam Bintang Hypermarket, Cheras Mercato De’ Mart, KL Pavilion Bintang Hypermarket, Baru Baru Selayang Bintang Supermarket, Bandar Kinrara Puchong (Headquarters) Bintang Hypermarket, Bandar Baru Ampang 5. Troubleshooting on all system units’ software and hardware problems. 6. Provide training for assistants. 7. General administration and clerical task.

1. Full installation, troubleshooting and maintenance for Enterprise Advanced System Intelligence (EASIPOS) for Point of Sales machines (P.O.S.) for various well established customers such as Watsons, Délifrance, Golden Screen Cinemas, NTUC Healthcare, Cash Converter, YES Supermarket and many more. 2. Database backup of daily sales report, Program SQL Server & Seagate Crystal Report. 3. Provide support for new branches – setting up from initial IT setups to entire networking system. 4. Troubleshooting on all system units’ software and hardware problems. 5. Provide training for assistants. 6. General administration and clerical task.