Maggie Staniscia

• Designed and launched a Managed Service Provider (MSP) program for North America (Canada & USA), streamlining the workforce management process across two legacy companies (Bombardier and Alstom). • Collaborated with business stakeholders to create and implement new Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), aligning with operational needs and improving service delivery. • Consolidated workforce processes from Bombardier and Alstom into a unified system, enhancing efficiency and reducing operational redundancies. • Partnered with procurement teams to identify and onboard new suppliers, expanding the supplier • Led high-volume administrative processes, including RKO calls, interviews, and onboarding, to support workforce needs in engineering and light industrial areas. • Developed training materials for HR teams and hiring managers, enabling smooth adoption of new processes and a newly implemented Vendor Management System (VMS) tool. • Utilized SAP, Fieldglass, Ariba, and SuccessFactors to manage and track workforce data, improving reporting accuracy and streamlining operations.

• Ensured adherence to company policies and procedures to consistently deliver high-quality work and meet service-level agreements (SLAs). • Collaborated closely with clients to understand their unique needs, tailoring MSP services and solutions to optimize workforce management and operational efficiency. • Developed and nurtured key client relationships, including with Walmart Canada, National Bank of Canada, and CAE, driving business growth and ensuring satisfaction. • Tracked and analyzed customer feedback, implementing systems to measure and improve client satisfaction, resulting in improved service delivery. • Stayed current with market trends, compliance standards, and industry best practices, proactively adapting MSP strategies to maintain competitiveness. • Monitored industry trends and client needs, adjusting service offerings and project priorities to ensure optimal alignment with market demands. • Analyzed data and marketing trends, identifying opportunities for process improvements and efficiency gains within client projects. • Led project management efforts, creating and managing detailed project plans, timelines, and budgets to ensure successful implementation of MSP services. • Utilized Fieldglass and Ariba platforms to streamline vendor management and workforce scheduling, ensuring accurate data tracking and reporting.

• Coordinated candidate interviews and appointments, ensuring a smooth process from scheduling to follow-up and maintaining high levels of candidate engagement. • Maintained accurate candidate records using SuccessFactors, ensuring up-to-date information and compliance with recruitment processes. • Led recruitment program efforts, including creating targeted marketing materials, deploying recruitment strategies, and fostering relationships with external partners to attract top talent. • Collaborated with the talent acquisition team to ensure timely progress on all recruitment files, meeting hiring goals and deadlines. • Managed pre-employment processes, including screening and validating candidate information, ensuring compliance with company policies and industry standards. • Served as the primary point of contact with external service providers and vendors, managing relationships and ensuring smooth coordination of recruitment services. • Kept candidate and job data databases updated, ensuring data accuracy and improving recruitment workflow efficiency. • Audited recruitment and billing files, ensuring accuracy in documentation and timely billing processes for recruitment services. • Monitored recruitment trends and industry developments, staying ahead of market challenges and adapting strategies to attract high-quality candidates. • Managed high-volume requests, ensuring efficiency and accuracy while maintaining a positive candidate experience.

• Inspected event facilities to ensure they met customer specifications and quality standards, contributing to the successful execution of group travel events. • Collaborated with clients (both public and agents) to source, select, and coordinate tailored vacation packages for group travel, ensuring satisfaction and repeat business. • Stayed current on travel packages, promotions, and pricing, providing clients with up-to-date recommendations and aligning offerings with customer needs and preferences. • Managed and resolved booking issues, offering timely support and troubleshooting for clients and agents, ensuring seamless travel experiences. • Maintained clear and responsive communication with clients, providing updates, responding to inquiries, and ensuring all details were managed efficiently. • Handled diverse customer requests related to incentives, weddings, and leisure travel, offering personalized solutions to meet specific event needs. • Attended industry conferences and events to stay informed on travel trends, new destinations, and planning standards, leveraging insights to enhance customer service and event planning.