Magesh Dhayalan

Telecom professional with 12 years of experience in Service Delivery and Network Operations. Currently working as Deputy Manager at Reliance Jio, managing end-to-end service operations across North Tamil Nadu Zone and ensuring smooth execution of daily business activities. Handling a team of 6 Assistant Managers and 25 DRS, along with 100+ partners, to drive performance and achieve operational targets. Responsible for managing installation, Mobility, service complaints, device recovery, sales support, and daily activity tracking, ensuring high service quality and customer satisfaction.

Expertise in Service Delivery, and Network Operations. Currently leading a team of 20 Network Engineers, driving operational excellence, customer engagement, and high service reliability. Proven track record in business development, upselling strategies, and team leadership, consistently delivering revenue growth and enhanced customer satisfaction. Recognized with the CEO Award for achieving a record network uptime of 99.79%, demonstrating strong execution and performance management capabilities.

Results-driven Team Leader managing a team of 15 Network Engineers responsible for fault repair and network operations. Ensuring timely resolution of network incidents, minimizing downtime, and maintaining SLA compliance to deliver high service reliability and customer satisfaction.

Maintaining field network infrastructure including customer switches and servers, ensuring minimal service downtime by quick troubleshooting and restoring services within defined ETR. Supporting installation, maintenance, and issue resolution to maintain high network availability and SLA compliance.

As a Network Engineer, I played a key role in network operations, customer engagement, and sales support while ensuring seamless service delivery in a high-demand telecom environment.

As a Network Engineer at Bharti Airtel, I was responsible for delivering seamless broadband connectivity, customer support, and technical troubleshooting while also contributing to sales growth through upselling and customer education.