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* Store Level (Training) * Scanned inventory into Pinnacle system using handheld device * Entered, reconciled and balanced daily invoices, as well as, prepared bank deposits * Completed daily management paperwork (using Pinnacle Software) and closing shift paperwork * Checked out customers using a POS system and operated the Georgia Lottery machine * Corporate Headquarters Level * Analyzed price exception reports pertaining to individual invoices and resolved discrepancies * Verified accurate pricing by performing a cost analysis using Price Book and Vendor Price Sheets * Created credit memos that were sent to vendors in order to collect monies for over charges * Communicated with Store Managers via business email (Outlook) or phone in order to gather missing data * Corresponded with vendors to obtain updated pricing information * Assisted with special projects as needed

* Acknowledged guests with a smile and greeting * Processed returns, exchanges and refunds * Assisted with online order pick-ups * Checked-out guests using a cash register * Answered a multi-line telephone, transfer calls to appropriate parties and answer customer inquiries * Utilized AS400 system for inventory management purposes

* Greeted customers and solve any complaints that may arise * Utilized cash register to ring up customers’ merchandise and process refunds * Maintained clean work area at all times * Trained new employees * Operated Maryland lottery machine * Completed shift supervisory responsibilities which include: delegating tasks to employees based on level of importance * Kept employees on track to complete tasks and provide current updates on changing work policies * Organized, counted and ordered inventory using order management system * Checked-in inventory using an RFID handheld receiving device and paid vendors * Interacted with vendors to complete product sales orders * Updated gas prices and restocked merchandise * Took disciplinary action against employees using verbal warnings and write-ups when needed

* Operated the cash register * Cleaned lavatories, theaters and lobby area * Prepared food * Utilized Microsoft Excel to create membership rewards spreadsheets for management

* Managed front-desk operations under limited supervision * Filed, faxed and copied documents, and answered phones in a professional manner

* Dispatcher * Answer non-emergency and emergency calls in a timely manner * Enter calls into CAD System * Dispatch calls (i.e. location, description of subjects, etc.) to Police Officers using signals, codes and phonetics * Notify the appropriate Emergency Medical Services and/or Fire Department when applicable * Engage in continuous communication with Officers, gathering information needed to close calls effectively * Georgia Crime Information Center (GCIC)/National Crime Information Center (NCIC) * Perform wanted, suspension and criminal history checks on subjects * Conduct vehicle inquiries * Enter/edit warrants and suspensions * Disseminate findings to Police Officers

* Gained initial cash handling experience by processing orders using a cash register * Developed selling skills by engaging in suggestive selling of store products to customers depending on their needs * Acquired leadership skills by training new employees on the tasks associated with their positions and how to complete their job tasks with precision * Attained multi-tasking and time management skills by cross-training in other areas as needed * Accomplishments: * Decreased order-taking times by 50% * Awarded title of “Employee of the Month”

* Developed strong clerical skills by filing, faxing and copying member documents in addition to, answering a multi-line telephone in a professional and courteous manner * Enhanced problem solving skills by finding a solution to customer complaints in a timely fashion * Strengthened selling skills by educating both, members and prospective members on the services that Sam’s Club offers and exceeding company sales goals by up-selling premium memberships * Gained data entry skills by entering prospective and current members’ information into a Mtracks membership tracking system * Adapted to technological advances by quickly learning newly established data entry systems * Sharpened multi-tasking skills by working on several tasks at one time * Engaged in field marketing by visiting local businesses and selling memberships

Activities and Societies: Society for the Advancement of Management (2010-2011); Student Support Services (2007-2012); Accounting Association (2009-2010); Bark for Life (Volunteer event hosted in support of The American Cancer Society-2011); Mentor, Female Student Initiative Program (2007-2009)