magda venter

educational product development lead

About

I have a great passion for learning and development. I understand assessment, moderation, resource development and the ITO sector in general. My big picture thinking and logical approach enables me to develop learning material that is relevant, easy to understand and most of all engaging. Quality is of utmost importance to me as I take great pride in my work. I believe in a positive approach and I see feedback given on my work as an opportunity for improvement. I have great people skills that I can bring to any role to ensure positive stakeholder involvement. I will always strive for highly professional, consistent and accurate communication with stakeholders. I know how to build relationships with stakeholders and my written and verbal communication is professional. I am dedicated, proud of the work I deliver, driven and passionate about learning.

Country

new zealand

City

new zealand

Industry

program development

Skill

close attention to detail, public speaking, educational assessment, personal development, creativity, adult education, big picture thinking, logical thinker, communication skills, relationship management, quality assurance, product design, organizational development, building relationships, positive energy, training, change management, customer service, instructional design, project planning, goal oriented, teamwork, product development, research, people skills, organizational

Experience

assessment developer and project leader

attto

2010-4 - 2012-8 · 2 yrs 5 mos

broker claims consultant

iag

2008-7 - 2010-4 · 1 yr 10 mos

* My role included: * Handling the claims portfolios of brokers and maintaining business relationships with them. * Handling the Rothbury Insurance Brokers Wellington portfolio. * Handling Kevin Owens Insurances portofolio. * Handling the New Zealand Defence Force (Army, Air Force, and Navy) managed fund portfolio. * Registering new domestic and business claims for broker clients. * Making claim payments within mandate. * Validating and investigating claims to make informed claims decisions within given delegations. * Working with internal and external assessors, loss adjusters and investigators during the claims. * Reading reports and making claims decisions based on facts reported. * Maintaining availability on phones for incoming calls into the Broker Claims Wellington centre.

trainer

first rand sti administration (pty) ltd

2001-9 - 2008-4 · 6 yrs 8 mos

* My role included: * Training all new staff on the domestic insurance product policy wordings on a monthly basis. * Training group and one-to-one. * Training half of the month. * Planning, preparing, reviewing, formal meetings, assessment and moderation for the second half. * Assessing formative and summative assessments and peer moderation. * Maintaining assessments and learning material to keep it current with market changes. * Engaging with stakeholders throughout the training and assessment process. * Reporting to stakeholders and to the Head of Training on a monthly basis. * My claims role included: * Validating claims on personal and business insurance with direct clients in a call centre. * Making claim payments within a set mandate. * Validating and investigating claims within delegations. * Collaborating with external assessors (for quantum) and internal investigators (for validity). * My sales role included: * Selling insurance policies to incoming calls. * Maintaining a certain service level, closing ratio and cancellation ratio.

assessment resources developer

careerforce - industry training organisation for the health and wellbeing sectors

2012-9 - Present · 14 yrs 1 mo

* Develop assessments that support Careerforce qualifications. * Develop assessments according adult learning principles and unit standard requirements. * Collaborate with industry experts as part of the research process during development. * Collaborate with industry experts to ensure quality, accuracy and relevance of material I develop. * Engage cross functionally with other Careerforce teams to aid development. * Design and maintain quality assessments for training providers and workplaces. * Design material based on single, multiple and integrated unit standards. * Design material based on complete qualifications. * Collaborate with stakeholders to endorse assessments and to ensure assessments are relevant. * Continuously plan and review assessment material. * Manage contractor workloads and relationships.