Magda Staniszewska

• Supervised housekeeping team including hiring, performance assessments, sick leaves and time off, training and development • Increased efficiency and maintained low labor costs • Scheduled staff occupancy to ensure efficient payroll costs • Maintained and enforced policies and procedures (safety at work, evacuation, first aid, etc.) • Monitored and maintained level of sanitation in rooms, storage areas, laundry and restrooms • Helped in development of the yearly budget • Monitored performance against plan • Maintained room quality based on company objectives  Average performance & cleanliness score: 95-100%  Nominated for internal EW Service Award for high quality results at citizenM Amsterdam City Hotel in 2014  Winner of internal EW Service Award for high quality results at citizenM Amsterdam City Hotel in 2015  Obtained Basisopleiding Leidinggevenden (NIV2) Diploma

• Managed 25 workers and 215 guest rooms • Assisted in Schedule & Administration • Helped the Housekeeping Manager in achieving and exceeding goals and targets set for housekeeping team • Duty Manager in absence of Housekeeping Manager • Maintained a safe environment by enforcing managerial standards  Average performance & cleanliness score: 95-100%  Completed VEBA Documentscontrole Certificaat  Completed Training Verzuim Certificaat  Completed Basismodule Algemene Schoonmaak + Aanvullende Module Hotels Diploma

• Planned, organized and directed team members to ensure high efficiency and cleanliness • Inspected guest rooms and public places within the hotel to ensure cleanliness • Responded to guest complaints immediately • Trained new and existing employees in standard cleaning procedures  Average performance & cleanliness score: 95-100%  Winner of internal EW Service Award for high quality results at citizenM Amsterdam Airport Hotel in 2011

• Cleaned a segment of guest rooms as per the organization’s standards • Reported any maintenance imperfection in guest rooms and nearby areas to housekeeping staff • Onboarding of new Room Attendant personnel  Average performance & cleanliness score: 96%