maeve berkery

* Delivery of extensive change programme including migration to SAP and Basware payment systems, and centralisation of key processes to shared services centre in UK. * Led UK process design workshops on behalf of business stakeholders, ensure business requirements prioritised and signed off, manage and led SME’s through finance transformation & implementation, develop local project plan in conjunction with Finance Transformation Global programme, develop test strategy, manage UAT, training and communication. Embedded all processes across local office and shared services centre in UK. * Enterprise reporting and reconciliation, audit management, A/R, A/P, Month end & year end reconciliations – Debtors, Creditors, FX, Fixed Assets, Bank, Accruals, Deferrals * Depreciation calculations and postings, management of accruals and deferrals schedules and postings * Management of internal and external audits * Statutory accounts reconciliation to Balance sheet and P & L

* Successful delivery of new Mortgage Account Maintenance system, conversion of 180,000 accounts, significant customer and operational efficiencies introduced * Delivery of high profile regulatory change - CCMA, CPC, MARP, SEPA * Quality assurance strategies designed and delivered to turn "failing" projects into successful deliveries * Management of QA/Business Acceptance Test team

* Delivery of new Mortgage Application System and roll-out across ROI network and online channels * Leadership of TQM programme and delivery of significant FTE savings * Redesign of TOM and integration of common functions * Successful ISO accreditation for Change Team * Design and development of enhanced QA/Business Acceptance Testing to assure quality of change delivery

* Responsible for re-engineering Back Office Accounts area with 160,000 accounts, introduction of workflow to deliver efficiencies and FTE savings * Successful delivery of Performance Management Tool * ISO accreditation for Change Team * Development of "model office" concept and implementation of quality assurance strategies for change delivery

* Design of centralised business operating model for all ROI branches focused on centralisation of personal lending and credit management into "centre of excellence" * Introduction of workflow for management of volumes and workforce management system * Migration of credit card underwriting process

* Leading and managing a multi-disciplinary team of SME's, IT and Vendor in close co-operation with HQ and local stakeholders * Workshop facilitation and development of detailed BRDs * Development of Product and Pricing specifications, process design, and regulatory requirements * Develop rolling delivery plan * Set up project governance, and manage monthly Project meetings and stakeholder engagement

* Delivery of efficiencies within Legal and Collections teams as part of lean six sigma process improvement programme * Development of multiple customer campaigns aligned to Collections and Recoveries strategies for AMU * Streamlined existing change management process

First Place in Ireland Award