Madison Stutts

IT Consulting - Customer centric, results delivered - With a focus on support and customer service, AAOCS Consulting brings more than 25 years in the Technology industry.

Oversee hardware/software procurement, VoIP implementation, website management and design, and Customer Service ambassador

• Implemented asset management system • Procurement – Software and hardware, including laptops, network printers, and mobile devices • Install and upgrade hardware and software components • Provide technical solutions and troubleshooting hardware and software support for users located in North and South America, United Kingdom, Singapore, China, and Japan • Active Directory Administration, including user account creation/ changes, as well as troubleshooting basic server performance and network connectivity issues • RSA Network Authentication tokens/keys, • Configure and deploy Cisco VoIP devices • Author documentation, as well as provide training for new hardware and software products across the Enterprise

• Provide management and direction to Service Desk personnel • Conduct Team Building functions/meetings to ensure good morale • Install and upgrade hardware and software components • Provide technical solutions and troubleshooting for hardware and software support for 350 users, which include remote users in North America • Active Directory Administration, including user account creation/ changes, as well as troubleshooting basic server performance and network connectivity issues • Setup users with RSA Network Authentication tokens/keys, • Configure and deploy Cisco VoIP devices using Cisco Unified Communications Manager (CallManager) • Hardware Procurement – including both Apple and Dell desktops, laptops, network printers, and mobile devices • Proven proficiency in organization, take-charge professionalism, detail orientation, able to plan and oversee projects from conception to successful conclusion, and with exceptional follow-through abilities. • Asset management, from purchase through decommission of hardware • Lead migration project for Microsoft and Apple Operating systems, and MS Office products • Author documentation, as well as provide training for new hardware and software products across the Enterprise

• Provided installation, support, and troubleshooting for hardware and software products • Lead projects that consisted of the following: migrating users to the company’s support structure, installing new computer systems, and configuring them for network use • Trained customers to use the new OS/Applications and network resources • Procured hardware and software • HIPAA Training and Security – ISSA • Implemented Blackberry/Palm Pilots/Windows CE Devices • Provide support for Novell/NT Servers/Users • Provide leadership and training for temporary/contract employees

• Hardware and software installation, support and troubleshooting for Duke University Comprehensive Cancer Center PCs and employees • Installed new computer systems and configuring them for network use • Migrated Novell Servers/Users to Windows 95/NT • Assembled, prepared, and presented/conducted training sessions for new software applications using multimedia resources for users and departments • Managed Windows NT 4.0, and 2000 Servers

• Oversee and provide leadership for sales floor staff, and student labor • Upgraded IBM and Macintosh computers (RAM, network cards, modems, sound cards, CD ROM drives, etc.) • Troubleshoot software and hardware problems and provide solutions to those problems • Consulted with departments and individuals to meet their hardware and software requirements